Client Support Coordinator

Description

At Viticus Group, we are more than just an organization — we are a community of innovators, educators, and professionals dedicated to advancing science, medicine, and education. Based in Las Vegas, we provide hands‑on continuing education courses, conferences, and training programs that connect experts from around the world with the latest advancements in research, technology, and practical application.

Our mission is to bridge the gap between cutting‑edge science and real‑world practice, empowering professionals to take what they learn and apply it in meaningful ways that improve lives, industries, and communities.

Are you someone who loves science, thrives on learning, and gets inspired by innovation? Join us as we teach and share the discoveries that drive progress — because at Viticus Group, education fuels innovation.

The Client Support Coordinator reports directly to the Senior Manager of Executive Support and Administration and supports a blend of customer service, front office coordination, and administrative operations. This role requires strong judgment, organization, and the ability to determine when issues can be resolved independently versus escalated to appropriate personnel.

The ideal candidate maintains a consistent on‑site presence, manages a high volume of incoming calls, and supports the organization’s conferences, courses, and year‑round events. The Client Support Coordinator represents Viticus Group in a professional, courteous, and positive manner at all times.

This position plays a vital role in ensuring a seamless experience for clients and employees by combining frontline engagement with behind‑the‑scenes administrative support. The Client Support Coordinator helps maintain operational efficiency, supports service quality, and ensures inquiries and issues are addressed by the appropriate teams in a timely manner.

• High School Diploma or equivalent required.

• Minimum of two (2) years of experience in customer service, administrative support, reception, or a related client‑facing role required.
• Three (3) to five (5) years of experience in a front desk, service desk, or multi‑functional administrative environment preferred.
• Experience supporting events, registrations, or client services operations is a plus.
• An equivalent combination of education and experience will be considered.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required.
• Experience with CRM systems, registration platforms, or ticketing systems preferred.
• Ability to quickly learn and navigate internal databases and systems.
• Basic troubleshooting skills (e.g., password resets, user support, system navigation).
• Ability to follow standard procedures to resolve routine system or user issues.

• Strong written and verbal communication skills with a professional, polished, and customer‑focused approach.
• Ability to communicate clearly and effectively with internal teams and external clients to ensure accurate information and timely support.
• Strong interpersonal skills with the ability to build rapport and maintain positive, service‑oriented relationships.

• Apply established procedures to resolve routine client inquiries and operational issues.
• Assess situations and determine when to resolve independently or expedite to appropriate team members.
• Use sound judgment to prioritize tasks and manage competing requests in a fast‑paced environment.
• Recognize recurring issues and communicate patterns or concerns to appropriate teams.

• Team‑oriented with the ability to work collaboratively across departments to…