Manager, Territory Management

Date Posted:

Country:

United States of America

Location:

OT336: SAL - LAS VEGAS, NV 711 Pilot Road, Suite D, LAS VEGAS, NV, 89119 USAWould you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company is seeking a highly motivated Manager, Territory Management to support a key customer operation in Las Vegas, Nevada . This highly visible, on-site leadership role combines customer account management and field service operations , giving you the opportunity to lead teams while building a strong customer partnership.

You will oversee day-to-day service operations, support maintenance and project activities, manage commercial and contractual responsibilities, and serve as a key point of contact for the customer. This is an excellent opportunity for a leader who understands the elevator service business , enjoys working directly with customers, and can successfully balance operational priorities with account management.

On a typical day you will:

Lead day-to-day elevator service operations while maintaining a strong focus on safety, quality, and customer satisfaction.

Manage and develop field employees, providing leadership, coaching, training, and operational support.

Build a strong customer partnership by serving as a primary point of contact for service needs, operational priorities, projects, and escalations.

Oversee account responsibilities including maintenance, repairs, modernization and upgrade activities, contracts, billing, and invoicing .Coordinate field activities and troubleshoot operational issues to help maintain reliable service and efficient execution.

Partner with customer and internal teams to plan work, address priorities, and ensure contractual commitments are met.

Manage labor, materials, scheduling, and operational resources effectively.

Provide technical and operational support while helping field teams resolve business-critical issues.

Maintain strong knowledge of account performance, customer expectations, and ongoing project activity.

Serve as an on-site leader and respond to urgent customer or operational needs when required.

What you will need to be successful :5+ years of Elevator industry experience with a strong understanding of service, maintenance, account management, or related operations.

Experience in account management, service sales, or a customer-facing commercial role is strongly preferred.

Demonstrated ability to lead field teams and work effectively with technicians and operational partners preferred.

Strong understanding of customer relationships, contracts, billing, and service operations .A strong commitment to safety and creating an environment where safe work practices remain a priority.

Excellent communication, relationship-building, and problem-solving skills with the ability to work effectively in a high-visibility customer environment.

Ability to manage multiple operational and customer priorities while maintaining attention to detail and accountability.

High school diploma or equivalent with relevant work experience required; bachelor’s degree preferred .What’s In it For Me / Benefits We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

Enjoy three weeks of paid vacation, along with paid company holidays

We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

Life insurance and disability coverage to protect you and your family. Voluntary benefits, including options for legal, pet, home, and…