HMIS Team Manager

At Bitfocus, our mission is simple but ambitious: help end homelessness. We build and support Clarity Human Services, the technology that powers communities across the country in connecting people experiencing homelessness with the resources they need.

We lead with care, innovate with insider knowledge, and believe deeply in the power of community. We know strong candidates don't always look the same on paper, so if you're excited about this role, we'd love to hear from you. People with lived experience of homelessness are strongly encouraged to apply.

As the HMIS Program Manager for Nevada, you'll be the day-to-day face of Bitfocus for three Continuums of Care (Las Vegas/Clark County, Reno/Sparks/Washoe County, and the Nevada Balance of State) and the leader of the team that keeps their HMIS running well. You'll balance people leadership with hands-on work in Clarity Human Services and Looker, and you'll have room to grow as the portfolio expands to new communities and as you move along our management career track.

This is a hybrid role: you'll work remotely and must be based in Nevada, with statewide travel and in-person meetings as often as monthly.

Our Community Administration team delivers HMIS administration services for the communities we serve, partnering with each Continuum of Care and its HMIS Lead on the day-to-day work of keeping data, users, and processes healthy. Our focus areas include:

• HMIS configuration and end user support
• Reporting and dashboards in Looker
• Training for end users, agency staff, and CoC leadership
• HMIS policy, data sharing, and privacy and security practices
• Contract, scope, and invoicing management
• Customer relationships and governance

Be the trusted partner for three CoCs. You'll serve as the primary Bitfocus contact for CoC and HMIS Lead leadership, attend governance and leadership meetings (in person where needed), and build relationships with community partners and policymakers across urban and rural Nevada.

Shape scope and contracts. You'll define with each customer which functions Bitfocus delivers and which they keep, revisit that boundary regularly, and manage contracts, renewals, and pay points so commitments are met.

Keep delivery on track. You'll make sure contracted deliverables land on schedule across all three CoCs and reconcile invoicing with finance and accounting.

Lead and grow your team. You'll recruit, train, mentor, and evaluate your direct reports, give clear and documented feedback (including when performance needs to improve), and coach team members who manage employees and contractors of their own.

Plan for coverage. You'll set priorities and balance workload so requests, escalations, and project work keep moving through leave, busy periods, and staffing changes, resizing capacity with contract or temporary staff as scope changes.

Stay hands-on. You'll configure Clarity Human Services, support users and agencies, build reports and dashboards in Looker, and develop and deliver training alongside your management work.

Use judgment and spot risk early. You'll be the escalation point for issues that need a leadership decision, identify risks before they become problems, and document root causes so we improve how we work.

Work across Bitfocus. You'll partner with Help Desk, Data Services, Product, and Professional Services, and oversee implementation of HMIS policies, data sharing agreements, and privacy and security requirements for each HMIS Lead.

Leaders in each of the three CoCs tell you in regular check-ins that commitments are on track and that issues are raised early.

Each customer and Bitfocus have a current, documented agreement on which services each delivers, reviewed on a set schedule.

Your deliverables and your team's are completed on time for all three CoCs, and invoices reconcile to contract terms without rework.

Open positions are filled, and new and transferred team members reach independent productivity within the planned ramp period.

Escalations are resolved within agreed time frames, and root causes are documented.

Your direct reports have current goals and regular, direct feedback, and your team meets its annual work plan, with a plan ready if a CoC outside Nevada joins the portfolio.

Experience leading people. You've led a team for 5+ years, supervised staff at more than one level, and given direct performance feedback, including managing…