Residential Monitor; 2nd & 3rd Shift

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness, one youth, one family, one individual at a time.

• 15 paid Holidays
• Birthday Holiday
• Paid sick and vacation time
• 403B
• 90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program (EAP)

Residential Monitor

Hours: Varies Swing & Overnight

Status: Full Time - Hourly

Reports to: SWHYC Program Supervisor

About the Department:

HELP of Southern Nevada s Shannon West Homeless Youth Center (SWHYC) provides emergency shelter, transitional housing, and permanent housing services for youth and young adults that are homeless or are at risk of becoming homeless. The SWHYC motivates residents towards reaching self-sufficiency by providing the training and skills to further their education, employment, social and life skills

Job Summary:

Under the direct supervision of the Program Supervisor, this position provides direct care services to homeless and at-risk youth.

• Conduct daily group life-skills coaching sessions.
• Conduct hourly room checks to ensure all residents are complying with daily schedule requirements.
• Monitor on-campus activities.
• Conduct intake and assessment procedures as required.
• Provide bus passes to residents as required.
• Complete resident discharge procedures (pack up belongings and clean out dormitory rooms) as required.
• Participate in staff development activities
• Answer phones and take messages when working inside administrative area, answer all emails and voicemails on all staff phones
• Enforce all HELP rules and standards
• Provide direct supervision of all residents during assigned shift. Maintain and complete the hourly log
• Report all program violations before the end of shift
• Provides crisis intervention as needed
• Supervises residents  ingestion of prescribed and over the counter medications and documents medication compliance
• Completes all required paperwork and logs, including incident reports, runaway reports and resident tracking log before the end of shift
• Provides transportation to appointments when necessary
• Supervises and assists residents while completing daily chores
• Monitors residents at meal time to ensure equal distribution of food
• Other duties as assigned by supervisor
• All other job-related duties as assigned by management for needs of the business

The ideal candidate will possess the following knowledge, skills, and abilities:

• Knowledge of local social service agencies and programs as they pertain to homeless and at-risk youth
• Experience and understanding of homeless at-risk youth issues
• Communicate effectively with persons from a variety of social, cultural and sensitivity to culturally diverse populations
• Effective written, verbal and listening skills. Independently initiates and responds to correspondence
• Ability to maintain order and exercise appropriate judgment in crisis situations
• Is flexible and can adjust to shifting priorities
• Establish and maintain cooperative working relationships with residents, fellow employees, other agencies and the general public
• Organize work schedule and budget time
• Understand and follow all agency policies and procedures
• General computer knowledge and ability to use Microsoft Office software
• Ability to work flexible hours

Required Qualifications:

• Proof of High school Graduation or GED
• Active NV Driver s License and Clean DMV driving record

Preferred Qualifications:

• Active Health Card
• Active CPR/ Frist Aid Certification
• Crisis Prevention Institute Certification
• Previous experience working in a social service setting