Product Support Engineer- Heavy Equipment

Product Support Engineer
- Heavy Equipment

Location:

Los Angeles, CA. Join to apply for the Product Support Engineer
- Heavy Equipment role at Kalmar.

Kalmar is shaping the future of cargo handling solutions with automation, sustainability, and innovation. We drive a zero-emission future, empower our teams, and create inclusive culture where all voices are heard. Your work moves the world.

Base Salary:
Starting at 100k dollars per year. Annual bonus eligibility.

We are looking for a self-motivated, energetic team player to join our organization. The ideal candidate should be located in the Los Angeles, CA area, have enhanced technical skills (mechanical, electrical and hydraulics) and leadership experience. This position is responsible for providing maintenance & repair service to Kalmar brand container handling equipment at customer locations with a focus on electrical repair and diagnosis.

• Providing timely diagnosis/repair and regular preventative maintenance to the Kalmar product lines, utilizing hand, air and electric hand tools
• Communicate with customer to determine equipment problem and, when necessary, travel to customer location to make adjustments/repairs on units
• Must be capable of using Google Suite as well as Microsoft Word, Excel, Access and Power Point
• Assist with the commissioning of new equipment into service. Insure that equipment is operating according to specifications. Train the customer to operate the equipment. Provide the customer with equipment service manuals and other materials according to contract specifications. This includes the preparation and updating of PowerPoint presentations that will be used for training customers
• Maintain follow up with the customer to provide additional information or to resolve problems
• Relay design or functional problems identified in field operations to Engineering. Relay information concerning customer needs and problems to Sales and Engineering and assist with current production projects as needed
• Program and test Electronic Equipment for Spare Parts or Warranties
• Install software upgrades in field. All visits will be documented with a call report once a trip has been completed
• Make travel reservations including airline, hotel and car rental. Valid Driver’s License and Passport are required
• Adherence to safe work procedures at all times
• Achieve a high level of customer satisfaction in all that we do from delivering on promises in a timely and orderly fashion

• Technical Degree or minimum of 5 years’ experience in heavy industrial equipment maintenance

• Leadership experience; experience leading a team of technicians/engineers
• PLC Programming certification and/or experience;
  Siemens preferred
• Specific experience with Motors, Controls, PLC’s, hydraulics, steel work and/or rigging is helpful
• Experience in commercial and/or large electronic equipment a plus
• Good judgement, initiative and experience to deal with multi-dimensional maintenance and repair work for complex equipment and systems

• Strong aptitude toward control system logic
• Theoretical and applied knowledge of pneumatic, hydraulic and electrical systems related to mobile equipment preferred
• Good organization skills
• Good communication skills
• Fluent in English both spoken and written
• Good problem solving skills
• Strong work ethic, dependability and initiative

• Valid Driver’s License
• Valid TWIC Card or ability to obtain Valid TWIC Card when hired
• Candidates must be able to work at elevated heights
• Ability to work independently

• Your Work Moves the World – Contribute to global projects that transform international trade
• Safety Moves Us Forward – Work in a culture where protecting people drives innovation and strategy
• People Who Move Together – Join a collaborative, global team committed to sustainability and progress
• Rewards That Truly Count – Competitive pay, flexible working, career growth opportunities, and recognition for success
• Purpose That Drives Change – Be part of a company that leads the way in sustainable material handling and digital innovation

• Hea…