Public Safety Assistant

THE CITY

The City reserves the right to limit the applications considered to the first 100 applicants. This recruitment may close at any time; apply immediately.

Located in the gateway to the Los Angeles metropolis, the City of Paramount offers secure quality of life to its residents and a business-friendly attitude that has created a growing retail and services sector, with a thriving Downtown.

Paramount's government is a stable, innovative, and financially conservative organization, and the City has continually invested in its infrastructure and emphasized code enforcement and assistance programs to help residents and businesses upgrade and maintain their properties. For these reasons, the City has a distinctive appearance that appeals to current and potential residents.

For its employees, Paramount offers a family-friendly organization that places emphasis on lifework balance and flexibility. City leadership highly values the input and impact of each employee. Rather than work from the top-down, Paramount chooses collaboration, fostering a professional, respectful, and fulfilling work environment.

CITY GOVERNMENT
The City of Paramount is operated by 7 departments:
City Manager, Administrative Services;
Planning;
Public Safety;
Public Works;
Community Services, and Finance.

With an operating budget of $96.2M, City population of 54,000, and covering 4.7 square miles, the City of Paramount is dedicated to providing fiscally responsible services that maintain a vibrant community that is Safe, Healthy, and Attractive! We value respect and ethical behaviors, adaptability, service excellence, and accountability. The City promotes innovation through teamwork, and providing effective, inclusive, and transparent public information and engagement.

Under direction, to perform specialized clerical work within the Public Safety Department. The Public Safety Assistant will greet and assist staff and visitors; provide customer service on a variety of matters related to Public Safety operations; respond to phone or radio calls from officers in the field and provide requested information. The Public Safety Assistant will prepare standard and department-specific documents from drafts or templates;

respond to verbal and written complaints, including requests for information from the public; handle cash and process payments and/or refunds; and perform other related duties as assigned.

• Respond to customer inquiries, problems and complaints in person at a public counter or by telephone; screen calls, receive messages and/or identify customer request; refer customers to appropriate persons regarding services, accounts or other department business lines including crime, citations, vehicle releases and neighborhood issues.
• Research customer records and account information; gather information to assist staff in resolving customer issues; follow-up on inquiries from the public or staff.
• Receive and respond to incoming telephone and voice radio calls from officers in the field requesting information.
• Fingerprint City and department employees, offenders and members of the public using automated fingerprinting equipment (LIVESCAN) and following prescribed procedures.
• Perform data entry, word processing and recordkeeping functions in support of department and section operations.
• Perform routine clerical work, such as filing, billing, checking and recording information on records.
• Perform daily accounting of a cash register; ensure accounting accuracy, adequate change, daily cash sheet, receipt paper, receive and process payments, reports, voids and inquiries.
• Perform other related duties as assigned.

Any combination of education, training, and work experience that demonstrates possession of the knowledge, skills, and abilities to successfully perform in the position may be qualifying. A typical combination is as follows:

Experience:

Two (2) years of progressively responsible experience performing general clerical work, or an equivalent combination of training and experience. Experience in a public agency is desirable.

High school graduation or equivalent is required. Some college course work…