Sales Operations Manager

Join to apply for the Sales Operations Manager role at Marukan Vinegar (U.S.A.) Inc.

THIS POSITION IS NOT REMOTE. IN OFFICE IN PARAMOUNT, CA.

• Title:
  
  Sales Operations Manager
• Department:
  Sales
• Location:
  
  Paramount, CA
• Status:
  Exempt
• Shift: Office hours, occasional off‑hour work
• Immediate Supervisor:
  President, CRO
• Positions Supervised:
  Customer Service / Order Desk

• Supports the sales organization by managing back‑office/inside sales operations; facilitates communication across departments to ensure sales objectives are met efficiently and timely.
• Leads the Customer Service team and is responsible for forecasting, budgeting, trade promotion management, sales accounting, customer account set‑up and maintenance, master data, pricing, etc.
• Works closely with the VP of Sales to co‑manage the sales department.

• RESPONSIBLE FOR FOOD SAFETY as it relates to the sales department; immediately communicates any product recall information and leads efforts to improve food safety culture and good manufacturing practices.
• Hires, trains and holds Customer Service staff accountable for their responsibilities.
• Sets sales and expense budgets, KPIs for the sales department annually; communicates progress to VP of Sales and executive management.
• Collaborates with Marketing and executive management to determine price changes and optimize pricing strategies.
• Manages customer and distributor portals and data, providing and communicating forecasts to stakeholders.
• Controls sales P/L statements by division and customer, ensuring profitability and budget achievement.
• Supervises quality document exchanges, ensuring customers have up‑to‑date quality documentation.
• Adds, updates and maintains all customer and item master data.
• Reviews and approves sales expenses per budget.
• Works with Accounts Receivable to reconcile customers and assist in collection of past‑due invoices.
• Communicates with Logistics to maximize sales and minimize shortages, cooperating to optimize inventory levels.

• Reports to President, CRO; provides weekly sales reports and updates on major customer activities.
• Discusses problems and proposes solutions to VP of Sales and President/CRO.
• Presents sales summaries to board of directors and steering committee at regular meetings.
• Helps determine, track, and report sales department KPIs.
• Maintains up‑to‑date records of distribution and pricing; updates and maintains sales department policy manual.

Performs other miscellaneous duties as assigned or needed.

Education/Certification: Bachelor’s Degree in Business, Sales, Marketing, Manufacturing Operations, Supply Chain, or Management preferred.

Required Knowledge and

Skills:

• Excellent written, verbal, and digital communication skills.
• Strong understanding of food manufacturing distribution, logistics, go‑to‑market strategies, food safety and quality standards.
• Ability to report sales opportunities, progress, and challenges to executive management.
• Strong strategic, analytical, critical thinking, and budgeting skills.
• Ability to understand and apply sales reports, syndicated data, and consumer marketing studies.
• Travel required rarely to occasionally.
• Proficient in Microsoft Outlook, Teams, Excel, Word, PowerPoint; experience with Microsoft Dynamics 365 Business Central and Power BI strongly preferred.