Deputy Station Manager: Station Ops Lead, Safety & Service

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Job Description:

The Deputy Station Manager supports day-to-day operations of the Centralized Inspection Facility (CIF) and serves as the acting lead in the Station Manager’s absence. This role helps ensure safe, compliant, efficient inspection operations while delivering a high-quality customer experience and supporting station performance goals (safety, budget, and inspections).

Key Responsibilities

Operations & Safety

• Support the Station Manager in achieving station safety, budget, and inspection performance targets.

• Maintain a safe, productive work environment for all employees.

• Ensure inspection lanes operate efficiently and in accordance with SOPs and program requirements.

• Complete and submit accident reports in accordance with current SOP.

Customer Experience

• Own customer service goals and help drive consistent, professional service across the station.

• Return customer calls routed from the 888‑NJMOTOR line as requested by the Customer Service Department.

• Investigate and resolve customer inquiries, comments, or compliments as needed.

• Explain emissions and safety inspection results to motorists when additional clarification is requested.

• Under the Station Manager’s direction, evaluate lane technicians on customer service performance.

Compliance & Documentation

• Ensure lane technicians process and collect required inspection documentation (e.g., Emissions Repair Forms, repair receipts, and related paperwork).

• Issue waivers to qualifying vehicles in accordance with applicable regulations and program requirements.

People Leadership & Administration

• Assist with payroll and timekeeping activities.

• Support interviewing and hiring activities as directed by the Station Manager.

• Help monitor, evaluate, and document employee performance.

• Conduct disciplinary investigations and determine appropriate actions as directed by the Station Manager.

• Promote positive employee morale and maintain strong public relations between the company and customers.

Additional Duties

• May be assigned to work at other locations as needed (e.g., in the absence of the Station Manager or Deputy Station Manager).

• Perform other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent

• Valid driver’s license

• Ability to drive vehicles with a manual transmission

• Must possess and maintain a New Jersey Vehicle Inspector’s License

• Ability to meet and complete Parsons training requirements

• Automotive and instrumentation aptitude

Preferred

• Associate or Bachelor’s degree; advanced training a plus

• 2+ years of management/supervisory experience in an automotive environment

• Bilingual skills

Skills & Competencies

• Demonstrated ability to foster a positive, productive work environment

• Strong customer service mindset and teamwork orientation

• Excellent written and verbal communication skills; ability to interface effectively with motorists and senior management

• Ability to work independently and make sound decisions within established policies

• Computer/keyboard proficiency

• Ability to successfully complete Parsons training program requirements

Security Clearance Requirement:

None

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners…