Patient Access Assistant - Patient Access Day Shift

Overview

Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. We are a leading healthcare provider offering a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Patient Access Assistant.

• Excellent customer service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
• Greet and provide direction to all patients and visitors in the division and ensure they report to the correct Registration area.
• Maintain patient confidentiality at all times.
• Assist all patients with check-in and registration.
• Track waiting time of patients from arrival to registration and escalate any backlog to management to improve the overall patient experience.
• Assist with mailing appointment letters and no-show letters.
• Perform crowd control to ensure patients wait in designated areas after check-in and proceed to the post-service scheduling area when ready to check out.
• Maintain record-keeping and regular reporting of departmental KPIs related to check-in, registration, and check-out times.
• Perform a variety of clerical tasks (e.g., photocopying, simple registrations, etc.).
• Maintain established departmental policies and procedures, quality assurance, safety, environmental, and infection control standards. Assess gaps in policies and procedures and create necessary policies to address them.
• Understand and adhere to the Medical Center’s Code of Conduct and be familiar with the Medical Center’s Mission, Vision, and Values Statements.

• Effectively utilize the hospital computer system as it pertains to job responsibilities and in accordance with hospital policy.
• Report problems to the Patient Access Manager, Assistant Manager, or Ambulatory Service Center Administrator.
• Attend monthly staff meetings.
• Perform other related duties as required.

• Education:
  High school graduation or equivalent required.
• Experience:
  One year of receptionist experience preferred in a health care facility.
• Skills:
  Ability to multitask in a fast-paced environment; ability to diffuse difficult situations; good oral and written communication skills; good interpersonal skills; speaks, reads and writes English to the extent required by the position; bilingual in Spanish and English strongly preferred.

Office setting. Mainly sedentary with some reaching, stooping, bending, stretching, crouching, kneeling.

Salary commensurate with experience within posted range: $33,737.60-$43,670.00 per year.

We provide a comprehensive benefits package, including medical, dental, and vision plans. We prioritize work-life balance with a generous time-off policy that includes vacation days, personal time, sick leave, and nine paid holidays. We are committed to the personal and professional growth of our employees, offering tuition reimbursement and continuing education programs to support ongoing development.

Required:
High School

Preferred:
One year of receptionist experience preferred in a health care facility.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.