Director Server & Client Solutions

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The Director of Global Infrastructure & Operations is the strategic leader responsible for defining and executing the global Infrastructure technology vision for our global business operations. This role oversees the design, implementation and operation of the enterprise wide technology infrastructure—including hybrid cloud environments (AWS and private cloud), data centers, end user computing (Windows, Mac and iOS), license and service desk operations—and ensures that services are reliable, secure, compliant and aligned with business objectives.

Acting as a trusted adviser to the Chief Information Officer, the Director drives continuous improvement and innovation, integrates emerging technologies (AI, automation, platform engineering) and leads a high performing team that enables productivity and business agility.

• Strategy & Architecture:
  Develop and execute the infrastructure strategy:
  Create a comprehensive multi year IT infrastructure strategy that supports organizational growth and operational excellence. Maintain a forward looking technology roadmap that anticipates business needs 3–5 years ahead, evaluates emerging technologies (cloud, AI/ML, automation, zero trust, edge computing) and recommends appropriate adoption.
• Align technology investments with business objectives:
  Partner with executive leadership, business units and joint venture partners to ensure technology investments support corporate goals. Provide thought leadership on modernization, digital transformation and technology integration during mergers and new market expansion.
• Establish global standards and governance:
  Define and enforce global technology standards, policies and architectural principles that promote interoperability, scalability, security and sustainability.

• Lead infrastructure design and operations:
  Oversee the design, deployment and life cycle management of global infrastructure including data centers, hybrid cloud (AWS, private cloud, SaaS), servers, storage, virtualization, desktop and mobile technologies. Ensure systems are resilient, high performing and cost effective.
• Modernize service desk and user experience:
  Lead global service desk operations and end user technology experience; modernize support through automation, AI enabled self service and proactive monitoring to deliver seamless, high performing tools and services. Cultivate a “follow the sun” support model to ensure 24×7 coverage across all geographies.
• Ensure business continuity and resiliency:
  Define and implement robust business continuity, backup and disaster recovery strategies; perform regular testing and continuously improve recovery time objectives and service resiliency.
• Manage license and asset life cycles:
  Maintain enterprise license management for applications and platforms (e.g., SAP, Office 365); manage hardware and software inventories, life cycle refreshes and end of life plans.

• Protect the enterprise:
  Ensure the security and integrity of global IT infrastructure by implementing and enforcing comprehensive cybersecurity measures—identity and access management, endpoint protection, encryption, zero trust architecture—and collaborating with the Cyber Security team and CIO on strategy and incident response.
• Maintain compliance:
  Develop policies and procedures to ensure compliance with relevant regulations and standards (e.g., GDPR, SOX, SOC1/SOC2, PCI DSS) and conduct regular security assessments and audits to identify and mitigate risks.

• Build and lead high performing teams:
  Recruit, inspire and lead a geographically dispersed infrastructure and operations team; establish clear objectives and performance metrics; provide coaching, mentorship and professional development opportunities.
• Foster innovation and collaboration:
  Promote an inclusive, collaborative culture that values innovation, continuous improvement and customer focus; encourage adoption of product and platform mindsets.
• Partner across the enterprise:
  Coordinate with internal and external…