Service Desk Specialist In Information Services

Join Our Team at New Bridge Medical Center!

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Service Desk Specialist.

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Utilize and manage the work order system
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.

Performs other related duties as required.

Certification as IS Technician is preferred.

Proven experience as IS Technician or relevant position, healthcare related experience preferred.

• Great troubleshooting abilities and attention to detail.
• Thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.
• Good knowledge of internet security and data privacy principles.
• In-depth understanding of diverse computer systems and networks.
• Strong administrative skills.
• Strong understanding of regulatory requirements for OPS.
• Good organizational skills.
• Good oral and written communication skills.
• Good interpersonal skills.
• Must be computer literate.
• Speaks, reads and writes English to the extent required by the position.

• MIS operations area
• Light lifting (Under 15 pounds)
• Off hours coverage can be on weekends & holidays

Salary commensurate with experience within posted range.

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Education:

High School

Computer Technician experience

• Team Player:
  Works well as a member of a group
• Enthusiastic:
  Shows intense and eager enjoyment and interest
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well

• Self-Starter:
  Inspired to perform without outside help
• Flexibility:
  Inspired to perform well when granted the ability to set your own schedule and goals

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.