Tech Ii, Telecommunications Specialist Day Shift

Job Category
:
Information Technology

Requisition Number
: TECHI
008911

• Posted:
  December 31, 2025
• Full-Time

Showing 1 location

New Jersey CPB
Paramus, NJ 07652, USA

Join Our Team at New Bridge Medical Center!**

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Tech II.

• Hardware and software installations, replacements, upgrades.
• Support of mobile devices.
• Assist with remote connectivity;
  Virtual Private Network, remote desktop protocol, and Microsoft Outlook Web Access.
• Setup of end user systems, client profiles, domain access, file and print sharing, and Outlook.
• Understands and demonstrates a basic working knowledge of Windows 7 and 10 and Microsoft Office.
• Must be able to appropriately troubleshoot issues, coordinate resolution and communicate to end users.
• Administration of phone system MACs (move, adds and changes) for multiple locations.
• Control inventory through basic management of supplies and inventory for telephone equipment.
• Troubleshoot phone system issues and other communication-related hardware and applications.
• Install, test and terminate category 6 cable topologies and all cable installations for systems as required.
• Ensures all telecommunication systems are on the latest hardware/software release with updated/accurate data.
• Maintains and troubleshoots Telecommunications room and equipment housed in that space.
• Documents equipment, software, customer and system faults and failures daily.
• Effectively interface with the telecommunications vendors to resolve systems outages and deficiencies.

Performs other duties as assigned to support the overall objectives of the department and organization.

• Two years basic computer technician, help desk, network, and phone experience preferred, along with Healthcare related experience.
• Telecommunications: knowledge of Avaya Aura Communication platform, call accounting, SIP and Spectra Link, analog, digital and IP lines, telecommunications systems of any type and Healthcare Nurse Call Systems.
• Great troubleshooting abilities and attention to detail.
• Thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.
• Desktop management.
• Proficient in Microsoft Windows and Office Suite.
• Good knowledge of internet security and data privacy principles.
• Strong administrative skills.
• Strong understanding of regulatory requirements for OPS.
• Good organizational skills.
• Good oral and written communication skills.
• Good interpersonal skills.
• Must be computer literate.
• Speaks, reads and writes English to the extent required by the position.

High school graduate Bachelors Degree preferred or work-related experience equivalent.
Required High School or better in Diploma/GED.
Preferred Bachelors or better.

IS operations area.
Light lifting (Under 15 pounds).
Off hours coverage can be on weekends & holiday.

Salary commensurate with experience within posted range.

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.