Team Leader, Management

Team Leader

Join to apply for the Team Leader role at Jersey Mike's Subs
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• People Development:
  • Onboard new hires and transfers properly, ensuring they are fully acclimated to operational, service, and knowledge functions.
  • Hold teams accountable to high standards, leading by example and educating each member.
  • Identify high‑potential baristas for future leadership development.
• Operational Standards:
  • Execute all existing and new operational standards as prescribed.
  • Assist with training teams on new menu items and operational roll‑outs, ensuring proper follow‑ups.
  • Maintain Department of Health compliance and readiness for inspections.
  • Ensure quality standards through taste checks, FIFO rotation, and visual appeal.
  • Keep stores immaculate, organized, and well merchandised at all times.
• Service Standards:
  • Co‑work with teams to model 5‑star service and a guest‑first mentality.
  • Coach on managing customer concerns and issues.
  • Be the “Mayor” of the store group, building personal relationships with frequent customers.
  • Collect business cards and email addresses to grow a grassroots marketing database.
  • Minimize guest complaints and respond to online reviews, exceeding expectations.
• Facilities & Maintenance:
  • Clean, service, and maintain all equipment and fixtures.
  • Lead monthly deep‑cleaning meetings.
  • Address major plumbing, electrical, HVAC, or other facility concerns promptly.
• HR Management:
  • Ensure compliance with labor laws and communicate changes to the team.
  • Maintain regular employee conversations, ensuring concerns are heard and addressed.
  • Collaborate with Store Leader or Multi‑Unit Leader on coaching, warnings, and terminations with proper documentation.
• Financial Performance:
  • Manage controllable profit areas: sales, labor, and COGS.
  • Build customer relationships and pursue revenue outside of the 4‑walls.
  • Create efficient schedules based on sales data.
  • Reconcile payroll, cash handling, and inventory/waste levels, keeping COGS targets.
  • Complete monthly inventory counts accurately.

• Hands‑on role: work alongside teams to drive revenue, efficiency, and profitability; set a strong example.
• Flexible schedule based on business needs, including early mornings, nights, weekends, and holidays.
• Maintain regular communication with Store Leader or Multi‑Unit Leader to provide proactive solutions.
• Embodiment of company values, living them every day.
• Attend corporate events and encourage team participation.
• Gregorys Coffee is a family‑run company that prioritizes people; joining the team means becoming part of a community dedicated to exceptional guest experiences.

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