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Customer Success Mgr./ CSM

Customer Service Manager - Call Center Leadership

Job in Paramus, Bergen County, New Jersey, 07653, USA
Listing for: Oates Energy
Full Time position
Listed on 2025-12-24
Job specializations:
  • Management
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading utility billing company is seeking a Manager of Customer Service to oversee the call center operations. You will lead a team of representatives ensuring high service standards and satisfaction rates. The ideal candidate has 3-5 years of customer service experience and proven leadership skills. Responsibilities include coaching staff, monitoring performance metrics, and driving process improvements. This full-time position offers competitive pay and benefits while working in a hybrid environment.
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