Assistant Director of Operations

Level
99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level
99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leader board.

Alongside the games, Level
99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level
99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level
99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit  for more details.

The Level
99 team is seeking an Assistant Director of Operations for our upcoming opening at Garden State Plaza in
Paramus, NJ who will be responsible for ensuring a best-in-class customer experience for nearly 500,000 guests per
year by managing daily operations of our entertainment and bar venue which combined spans over 45,000 square
feet.

A successful candidate will execute the strategic initiatives given by the Director of Operations and Support Center,
dive into all of the daily details and be the expert on every role within the organization leading by example day-in,
and day-out. The Assistant Director of Operations is responsible for the overall success of the venue: cultivating a
team environment that provides our guests with an extraordinary hospitality experience while directing the
management team (across beverage, entertainment operations, event operations, and maintenance) and ensuring all
team members perform at a consistently high level. Our team is highly collaborative, working alongside teammates
from multiple disciplines to produce optimal results.

A Level
99 Assistant Director of Operations has honesty and personal integrity that is above reproach, prefers a joyful
and positive approach to challenging situations, chooses humility over the need to “be right,” and in all things works
hand in hand with the on-site Director of Operations to ensure venue success.

• Lead, direct and manage Beverage, Entertainment and Event day-to-day venue operations including ensuring
  a guest-first experience and developing / managing all operations members (training, scheduling,
  compliance, standards/performance, and policies).
• Lead the operations team management and adherence to the financial performance of the unit executing a
  cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained
  concurrently (eg scheduling, inventory, local vendor relations, hiring/firing, training, etc)
• Ensure best-in‑class hospitality experience and team member satisfaction.
• Monitor and develop team member performance, particularly the operations management team, to include,
  but not limited to, providing supervision and professional development, scheduling, conducting counseling
  and evaluations and delivering recognition and reward.
• Recruit, hire and train team members, overseeing the success and development of 75+ individuals at the
  venue.
• A hands‑on operator that will oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Provide insight and feedback of the Level
  99 operations playbook,…