Stockroom Operations Lead

About HOKA

Our goal is to inspire people to move, and to drive forward with purpose and passion. We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types. However, people find joy in movement, HOKA is here to empower and support them – to help them take flight. At HOKA, we’re committed to creating a more equitable future for both our employees and the customers we serve.

This means that we create and maintain hiring practices that ensure a diverse and representative workforce. By celebrating a culture of inclusion – where employees can freely contribute equally – we are doing more than hiring a team of people to sell shoes. We’re bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.

Our Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you’re the primary business owner of the stockroom, overseeing the processing, product placement, and transfers of the store. It’s your job to instill the importance of maintaining a stockroom that is safe and efficient so that our customers have the product they want when they want it.

You lead by example to model exceptional stockroom standards and promote a positive and respectful environment. You partner closely with your Store Manager to train and develop all stock associates and empower your team members through encouragement, recognition, and feedback.

As a HOKA Stock Lead, you maintain the stockroom area in which all materials and products are received, stored, organized, picked, counted, monitored, and distributed to meet the needs of the store. You keep the stockroom and stock desk neat and orderly while practicing and promoting safety consciousness and security measures to deter theft. You are responsible for ensuring that all stock processes and policies are understood by your team members and followed at all times.

You strategically plan for new product arrivals, execute necessary adjustments, receive and verify shipments, handle discrepancies to keep inventory counts current and accurate, handle customer charge sends, manage store transfers between retail locations or distribution centers, and control damaged or mismatched inventory per company standards. You also maintain a key to the store securely.

You assist the Store Manager in achieving and exceeding the store’s fiscal business plan by supporting sales and productivity plans. You help replenish and display product on the sales floor, organize it according to our Visual Merchandising standards, provide excellent customer service, greet customers, direct them to products, answer questions, offer product knowledge, and promote the store and brand image. You maintain a positive, cheerful attitude with customers and team members and cooperate to meet the needs of the business.

• Ensure the highest level of customer service possible as outlined in our Service Training Program
• Build engaged and empowered teams through communication and recognition
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Promote a positive and respectful work environment and respond to problem situations with professionalism
• Prioritize brand and product knowledge training in customer interactions
• Multi‑task in a fast‑paced environment
• Escalate any special customer requests regarding product or service to management
• Think critically to solve problems and approach challenges with agility
• Maintain knowledge of current trends and styles

• One (1) to two (2) years of retail store experience preferred
• High School Diploma
• Excellent verbal and written communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team members and customers
• Excellent team‑building skills
• Excellent organizational skills and exceptional attention to detail

• Flexibility of schedule and hours to meet the needs of the business
• Physical ability to stand for extended periods
• Proficient in Microsoft Office suite of tools and…