Key Holder: Garden State

For too long, the bra industry was stuck in outdated ideas, forcing women to choose between feeling sexy or comfortable. So in 2013, Heidi Zak and Ra’el Cohen created Thirdlove–a third, better option designed to help women look and feel their best.

Prioritizing real-world fit over outdated standards, Thirdlove disrupted the industry by inventing half-cup sizes and the Fitting Room® quiz. The result was a more precise fit that offered comfort without sacrificing style. Building on that approach, Thirdlove is expanding its retail footprint nationwide, creating customer‑centric stores where personalized fittings, expert support, and a comfortable shopping experience come together.

Our culture is collaborative, fast‑paced, customer‑focused, and welcoming. If that sounds like an environment where you would thrive, we encourage you to apply.

We are looking for Full‑Time Key holders to operate as a frontline leader responsible for delivering the Thirdlove in‑store experience while supporting the Store Manager and Assistant Store Manager with opening/closing responsibilities and daily operations.

This role serves as a mentor on the floor, modeling service behaviors, supporting team accountability, and ensuring smooth execution across sales, fitting, and client engagement. The Key Holder brings strong emotional intelligence, product knowledge, and operational awareness to every shift, helping the team deliver results while staying true to Thirdlove’s values of body confidence and inclusion.

Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Model
. Conduct fit consultations and provide product education, to maximize KPIs and conversion through proactive, client‑focused behaviors. Assist the management team during shifts to refine selling language, service posture, and product confidence throughout the team.

Serve as Manager‑on‑Duty when needed, leading team huddles and ensuring smooth shift transitions. Support daily zoning and break schedules to ensure optimal floor coverage and client support. Reinforce expectations around visual standards, replenishment, cleanliness, and service behaviors throughout the day. Identify and elevate guest issues, operational concerns, or team coaching moments to ASM/Store Manager when needed.

Execute opening and closing responsibilities, including POS reconciliation, security checks, restocking, and store readiness. Support inventory tasks such as transfers, cycle counts, and damages as assigned. Ensure promotional signage, floor moves, and merchandising standards are accurately maintained. Assist in keeping the back‑of‑house organized and efficient.

• 1–2 years of retail experience, preferably in a leadership or elevated associate role
• Strong communication skills and the ability to lead by example in a client‑facing environment
• Comfort with retail KPIs and desire to improve performance through service and product knowledge
• Reliable, punctual, and able to work a flexible schedule (including nights, weekends, holidays, and events)
• Excellent time management and organizational skills
• Passion for Thirdlove’s mission of body positivity, inclusive sizing, and confidence through comfort
• Experience with bra fitting and fit guidance, or willingness to learn
• Ability to create a safe, body‑positive, and supportive environment in the fitting rooms while respecting client privacy.
• Ability to use a ladder, lift up to 50 lbs, and maintain an active floor presence, including standing and walking for extended periods of time.