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Lead Account Manager
Job in
Paris, Edgar County, Illinois, 61944, USA
Listed on 2025-12-09
Listing for:
Fivetran
Full Time
position Listed on 2025-12-09
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Employer Industry: Data Integration Technology
Why consider this job opportunity- Salary up to $185,000
- 100% employer-paid medical insurance
- Generous paid time-off policy, including sick time, parental leave, and volunteer days off
- Professional development and training opportunities available
- Access to a mental health support platform offering personalized care and resources
- Opportunity to work remotely from the East Coast time zone
- Serve as the primary support liaison for Premium customers, building strong, long-term relationships
- Deliver a high-touch, white-glove experience, ensuring rapid follow-ups and consistent communication
- Lead customer operational and health reviews, using data to guide discussions on performance and incidents
- Oversee all support engagements, including case management, escalations, and proactive reviews
- Partner with Sales to support renewal readiness through strong relationship management
- 7+ years in Support Account Management, Technical Account Management, or a similar senior-level role
- Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), or infrastructure environments
- Exceptional communication and presentation skills, including executive-level communication
- Proven ability to navigate complex customer environments and manage high-severity issues
- Strong analytical and data-driven decision-making skills
- Experience with Zendesk, Support Logic, or Jira
- Experience presenting in QBRs or executive customer forums
- Familiarity with data integration workflows or enterprise data systems
- A collaborative, proactive mindset
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