IT Support Specialist

1 week ago Be among the first 25 applicants

Dimond Bros Insurance is seeking an organized, proactive IT Support Specialist to deliver on-site technical support across multiple office locations. Responsibilities include troubleshooting, system maintenance, and ensuring smooth IT operations. This role involves regular travel to new and existing sites in a fast-paced, dynamic environment.

Pay Range: $40,000 - $55,000

• Deliver on-site IT support across multiple office locations.
• Troubleshoot hardware, software, network, and system issues.
• Install and configure workstations, servers, printers, and other equipment.
• Provide employee training on IT systems and applications.
• Maintain system security, perform updates, and ensure compliance.
• Support office relocations, new site setups, and technology upgrades.
• Assist with backups, disaster recovery, and preventive maintenance.
• Collaborate on IT infrastructure improvements and initiatives.

• Associate’s degree in IT, Computer Science, or related field or equivalent experience.
• Hands‑on experience in IT support, including hardware/software troubleshooting, network support, and system setup.
• Solid knowledge of IT infrastructure:
  Windows, macOS, networking, Windows Server, and cloud technologies.
• Skilled in configuring workstations, servers, and peripherals.
• Strong problem‑solving ability; capable of managing multiple support requests independently.
• Excellent communication and customer service skills; able to explain technical concepts to non‑technical users.
• Familiarity with IT security best practices and data protection regulations (preferred).
• Ability to travel between office locations; valid driver’s license and reliable transportation required.

• Travel is required to various Dimond Bros. Insurance office locations.
• Some evening or weekend work may be necessary to accommodate business needs and minimize disruptions.
• Competitive salary and benefits package, including travel reimbursement.

About the Organization Dimond Bros. Insurance, LLC has been in the business of helping people like you find insurance solutions for individuals, businesses, and government entities for over 150 years. Founded in 1867 by Albert Dimond in Arcola, Illinois, our small agency of just two employees has grown to be one of the largest independent insurance agencies with locations in Illinois, Indiana, South Carolina, and Wisconsin.

Our great people make Dimond Bros. a great place to work! Apply now to join our family!

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.