Loan Servicing Processor

Join to apply for the Loan Servicing Processor role at Stock Yards Bank & Trust
.

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

• Customer Service:
  • Create a WOW customer experience for every customer in every interaction—via telephone or email.
  • Meet established goals of quality, efficiency, and accuracy by assisting customers with questions and/or concerns on all loan accounts and services.
  • Recommend and educate customers on bank policies, procedures and services related to Loan Accounts.
• Perform operational tasks including distribution of account maintenance and product support information to appropriate areas, maintenance of customer files and documentation related to Business transactions.
• Answer phone calls and emails from internal and external clients as related to Loans SYB Services.
• Process Block/TMS work, Payments and Proof Tickets.
• Perform necessary Maintenance with appropriate approvals to Loans.
• Work reports as needed (Non-Use Fee, Non-Post, Escrows, etc).
• Imaging and/or Quality Review of imaged loan packages.
• Processing payments, rate changes and tranches related to Participations, Syndications, SBA and SWAP transactions.
• Processing of Insurance, claims, flood, daily paperwork received.
• Other general clerical duties. Provide highest level of quality service. Significant customer contact with internal and external customers.
• Work closely with all Loan Operations staff.
• Assist any personnel as needed.
• Be able to make decisions within limits set within the Loan Operations Department.

• Completion of four years of high school or equivalent required; some college/degree preferred.
• Three years loan experience required.
• General banking specific to loan processing is required.
• Requires attention to detail.
• Ability to effectively communicate with internal and external customer, coworkers and management.
• High level of organization and accuracy is required.
• Strong interpersonal skills and ability to handle sensitive issues with tact, discretion and diplomacy.
• Knowledge of Premier Navigator preferred.

• 401(k) with a company match of up to 6%.
• ESOP employer match.
• Medical, Dental and Vision insurance.
• Cancer / Disease insurance.
• Accident insurance.
• Flexible Spending Accounts.
• Health Savings Accounts.
• Bank paid Life / AD&D insurance.
• Voluntary Life / AD&D insurance.
• Bank paid Short-Term and Long-Term Disability insurance.
• Employee Stock Purchase Plan.
• Employee Assistance Program.

This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors within regular working hours. The noise level in the work environment is usually moderate.

• Seniority level:
  Entry level.
• Employment type:
  
  Full-time.
• Job function:
  Finance and Sales.
• Industry: Banking.