Regional Aftersales Manager - France

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams comefrom industries around the world, united by a shared commitment to excellence. By refusing to settle, youcanhelpredefinewhat’spossible and shape the future of mobility.

We are seeking a highly experienced and customer-focused Regional Aftersales Manager to support Lucid's aftersales operations in France. The role is responsible for service performance, customer experience, field quality management, warranty administration, technical escalation management, service partner governance, and operational readiness across the French market.

As part of Lucid's National Sales Company (NSC) model, the Regional Aftersales Manager serves as the primary interface between Lucid Europe, Lucid France, Authorized Repairers, Agents, and contracted service providers. The role retains accountability for aftersales performance, field quality, technical capability, and customer outcomes while governing partner execution against Lucid standards, service levels, operational KPIs, and customer experience requirements.

The position reports to the France Country Director, with a functional reporting line to the Sr. Manager, Aftersales Operations Europe, and serves as the local owner for service performance, field quality, technical escalation management, warranty governance, and customer satisfaction across the French market.

• Own aftersales performance and customer experience outcomes for the French market.

• Monitor and improve customer satisfaction, service quality, and network performance against agreed KPIs and service standards.

• Lead resolution of significant customer concerns, service escalations, and operational issues.

• Drive continuous improvement initiatives to enhance customer experience, service effectiveness, and operational performance.

• Govern operational performance across Authorized Repairers, Agents, and contracted service providers.

• Ensure service network readiness, coverage, capacity, and capability support vehicle population growth and market expansion.

• Monitor partner performance against agreed service levels, operational KPIs, customer experience standards, and contractual obligations.

• Lead governance forums, operational reviews, issue resolution, and performance improvement activities with service partners.

• Support onboarding, activation, and development of new service partners and network capability.

• Own field quality performance and coordinate technical escalation processes between the French market and Lucid Europe.

• Coordinate investigation and resolution of complex technical, product quality, and customer concerns affecting vehicle performance or customer experience.

• Monitor field quality trends, repeat repairs, warranty data, and emerging product issues, ensuring timely reporting and escalation through established quality governance processes.

• Support…