OAG - Child Support | Child Support Technician

Organization

OFFICE OF THE ATTORNEY GENERAL

TEXAS-Paris

CS Paris 2625 S. Church St Paris

Regular

State Job Code : 5551

Salary Admin Plan : A

Grade : 12

3,500.00 - 3,710.00 (Monthly)

1

Non-exempt

Closing Date :
Ongoing

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Technicians (CSTs) perform case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. CSTs may assist in training others and provide a high level of customer service at all times. CSTs gain valuable legal support experience and are part of a collegial team dedicated to supporting Texas children and families.

Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands‑on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. OAG employees enjoy excellent benefits ((Use the "Apply for this Job" box below).) along with tremendous opportunities to do important work at a large state agency making a positive difference in the lives of Texans.

• Opens cases on the Children Are My Priority system (ChAMP); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO)
• Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed.
• Coordinates, schedules, and monitors paternity tests; processes and distributes test results
• May serve as a Notary Public
• Enters, retrieves, and updates child support case information on the ChAMP system
• Monitors the ChAMP system and other computer databases to identify new or updated locate information
• Verifies locate and employment information using all available sources
• Performs money‑handling duties to process child support payments
• Prepares routine or periodic reports
• Researches court orders
• Responds to routine telephone inquiries concerning child support cases
• Opens, sorts, and distributes incoming mail and documents
• Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents
• Scan and index documents
• Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed‑upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

• Education:
  
  Graduation from high school or equivalent
• Education:
  
  Completion of two years (60 credit hours) from an accredited college or university; experience in the following or closely related fields may be substituted for the required education on a year‑for‑year basis:
  Child Support Program, complex clerical, customer service, secretarial
• Skill in using a computer for word processing and data entry/retrieval
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space…