Manager, Technology Risk Guide - Enterprise Services Risk

Manager, Technology Risk Guide - Enterprise Services Risk at Capital One summary:

The Manager, Technology Risk Guide leads technology and cyber risk management within the Cloud Operations Resiliency Engineering team, focusing on risk identification, mitigation, and governance in a financial services environment. This role involves consulting with senior executives, supporting risk program development, and collaborating across multiple business and risk functions to strengthen technology controls. The position requires strong experience in tech risk management, cloud environments, and cross-functional leadership to drive innovative risk solutions and protect company assets.

The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector.

As a Technology Risk Guide Manager on the Tech and Product Risk (TPR) team, you will support the resiliency team within the Cloud Operations Resiliency Engineering (CORE) organization. You will apply your Tech and Cyber risk management skills and analytical skills to some of our highest profile Risk Management projects. You will act as a thought leader across the TPR and CORE teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders and associates.

You will provide direct tech risk guide services into our first line resiliency teams. Your contributions will drive organizational change through risk identification, measurement, analysis and reporting in order to better manage the company’s technology risks in an open and collaborative environment.

Technology Risk Guides are experienced individuals that deliver value-added risk management services to our business partners. You will have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. Proficiency in Cyber and Technology risk management program development and management are key to success in this role.

The successful candidate will be an experienced risk management professional who understands technology functions and organizations, with strong analytical, planning, strategic thinking, organizational and communication skills.

In this role, you will:

• Serve as a Technology Risk Manager for Resiliency engineering team to propel technology risk agenda and help CORE make informed decisions.

• Build successful relationships with Tech and other team members to understand the impact of technology risk on critical business processes

• Perform risk reviews during various processes such as Risk Control and Self Assessments (RCSAs), Process Level Assessments (PLA), Exceptions, Applications, Targeted Risk Assessments and recommend on risk mitigation activities.

• Influence leaders within Tech, Compliance, Cyber Security, second line risk organizations, and Internal Audit on key technology risks and actions needed

• Conduct periodic risk reviews with the executives and support reporting for technology risk metrics

• Develop risk analysis, perform deep dive investigations, and drive specific risk initiatives to minimize risk posture and strengthen overall control suite effectiveness

• Design and support internal risk and control governance processes

• Identify and implement continual tech risk program enhancements based on industry standards and best practices in alignment with Capital One’s strategic risk direction

• Support the Enterprise Services (ES) Risk organization by implementing new and innovative ideas

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 4 years of experience in an information technology or risk management field

• At least 4 years of experience in project, risk program, or process management

• At least 4 years of experience supporting, partnering, and interacting with internal or external business clients

• At least 4 years of experience consulting with senior executives or strategy building

Preferred Qualifications

• Bachelor's Degree or Military Experience

• Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Mgmt Certification)

• At least 5 years of experience supporting, partnering and interacting with internal stakeholders

• At least 2 years of Financial Services industry experience

• At least 6 years of technology and cyber risk management experience leading cross functional risk management projects in a public cloud based environment

• Project Management (PMP) or Program Management (PgMP) certification

• Business Process Management Certification, Six Sigma Lean, Green Belt or Black Belt Certification, Agile Coach…