Area Supervisor

Ross is a leading off‑price retail chain with over 2,200 stores and a strong track record of success. Our focus has always been on bringing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion:
  We celebrate the backgrounds, identities and ideas of those who work and shop with us because our differences make us stronger.

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision when functioning as the Manager on Duty. Area Supervisors open and close the Store, supervise Associates, maintain a friendly, easy‑to‑shop environment, ensure proper merchandise presentation and keep the work area clean. They also execute and supervise Company operational processes as needed.

• Understand that safety is the number one priority and practice safe behaviors.
• Maintain high awareness on the sales floor and immediately correct or report unsafe conditions.
• Secure the building: entrance/exit control, EAS devices, cash office security, armored carrier pick‑ups, register area.
• Remove clutter and ensure safe egress to emergency exits.
• Protect customer safety: prevent accidents, report accidents and perform emergency procedures.
• Test fire alarm systems as scheduled and respond to after‑hours alarms when requested.

• Treat all Customers, Associates and other leaders with respect.
• Demonstrate courtesy, friendliness and professionalism at all times, and recognize Associates using Company recognition programs.

• Represent and support the Company brand at all times.
• Maintain professional appearance and ensure all Associates adhere to the Dress Code.
• Keep all store areas clean, well‑maintained and merchandised to standard.
• Responsible for daily trash removal.

• Ensure recovery, sizing and markdowns are completed to Company standards.
• Receive merchandise truck when needed and process deliveries with urgency.
• Maintain cleanliness and organization of all Stockrooms.
• Assist in placing merchandise on the sales floor once processed.
• Ensure back‑stock is secured and processed as per policy.
• Merchandise the department including back‑stock and reduce loss due to damage.
• Ensure compliance with monthly presentation guidelines in the assigned area.
• Execute floor moves, promotional signing and re‑wraps as needed.

• Implement the Loss Prevention Awareness Program, maintain a customer‑service presence and engage customers and Associates.
• Handle confidential information, cash and credit card information with integrity.
• Maintain the Public View Monitor system.
• Conduct "Code 50" package inspections.
• Execute Company Best Practices to maximize productivity.

• Ensure Associates execute Company standards at the front end.
• Maintain pace and presence on the front end, managing the line to reduce wait time.
• Train Associates on cash registers, shortage control policies and other front‑end procedures.
• Control devise break schedule for backups, lunches and breaks.
• Maintain equipment, supplies and recovery for the front end area.
• Ensure go‑backs are scanned, security‑tagged and ticketed.
• Teach the "Scan and Bag" best practice.
• Ensure salability of merchandise on the front end and specialty racks.

• Maintain cleanliness of the fitting rooms.
• Audit and account for garment tags.
• Ensure go‑back compliance; all returned merchandise must be ticketed, scanned, nubbed and security‑tagged.

• Conduct cash pulls and bank deposits to Company policy.
• Handle front end control, refund approval, Associate purchase approval, securing tills, cash in safe, register paid outs/in,…