Store Clerk & Sorting Room Worker

Overview

THE SALVATION ARMY JOB DESCRIPTION

Job Summary:

Receives, sorts, prices and prepares donated items for display in the store; determines suitability and pricing of items based on established standards; assists in maintaining the orderliness and cleanliness of the store and sorting room area; assists store customers in donating, selecting and purchasing store items; operates and maintains a cash register; responds to customer questions.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Receives, inspects and sorts donated items such as clothes, shoes, household items, bric-a-brac, etc., according to category and condition.
• Selects items suitable for store display and distributes them to the appropriate area for further sorting and/or pricing; discards items in accordance with established procedures.
• Tags items with specially coded tickets and/or prices in accordance with established procedures; hangs clothes on hangers and places them on clothes racks.
• Packs items in boxes and marks boxes accordingly; assists in transporting boxes to the appropriate storage area; lifts and carries items to the appropriate destination for further processing, storage or displaying in store.

• Assists customers purchasing items from The Salvation Army by ringing up sales using a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures.
• Assists customers by explaining store policy and responding to questions regarding pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.
• Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area; assists with hauling donations to the storage area as needed; prepares and provides tax receipts as needed.
• Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pickups.

• Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked; maintains warehouse area in a neat and orderly manner; cleans floors, tables and work areas.
• Places and arranges items in the store as directed; checks all store displays to ensure items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customers have handled.
• Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.

• Inspects donated items to ensure they can be used according to established policies and procedures.
• Assists customers in carrying purchased/donated items in/out of the store.
• Performs other duties as assigned.

• Cash Register
• Hand Truck
• General Office Equipment

• Knowledge of effective customer service techniques.
• Knowledge of the principles and practices of basic mathematics.
• Ability to work effectively and cooperatively with co-workers.
• Ability to present a positive and professional image of The Salvation Army.
• Ability to prepare and maintain reports in an accurate, complete, and timely manner.
• Ability to work independently and with limited supervision.

Education and Experience: High school diploma or G.E.D. preferred; one year retail or warehouse experience preferred; or any equivalent combination of training and experience providing the required knowledge, skills and abilities.

Certifications: None.

Physical Requirements: Ability to meet attendance requirements; ability to read, write and communicate the English language effectively; ability to operate a cash register, perform routine mathematical computations and count change; ability to perform continuous walking, stooping, standing, and some climbing; duties are usually performed standing; standing may be relieved by brief or occasional periods of sitting; moderate physical effort required involving lifting, bending, reaching, twisting, pushing, pulling, and carrying light to heavy objects (up to 50 lbs.).

Working Conditions: Work is sometimes performed in a normal store environment with minimal discomforts; at times in a normal warehouse environment with conditions related to…