Retail Sales Consultant

Optimum, a leader in the fast‑paced world of connectivity, is looking for enthusiastic professionals who are ready to join our team. We believe connectivity isn't just a luxury; it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you will help keep the world connected by delivering reliable, high‑speed connectivity solutions.

Optimum wants enthusiastic, motivated, and self‑driven individuals who want to reshape the way people connect. As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company, forging powerful connections with customers, exceeding sales targets, and delivering an unparalleled partner and customer experience. You will serve as an in‑store brand ambassador focusing on selling our industry‑leading connectivity solutions while creating lifelong customers through exceptional service.

• Connection builder:
  Your communication skills will be the magic that bridges the digital divide. You will be the first point of contact for our customers, creating a positive and welcoming environment. Engage, listen attentively, and provide personalized guidance to help them find the right products and services.
• Store Expert:
  As a product expert, you will have a deep understanding of our products and services. Stay up to date with the latest trends and advancements in the telecommunications/mobile industry. This knowledge will enable you to educate customers about different options available and recommend the best solutions to meet their specific needs.
• Problem Solver:
  Assist customers with billing and service‑related questions, ensuring they have a clear understanding of their accounts. Process payments, exchanges, and equipment issues efficiently and accurately. Troubleshoot technical problems and provide solutions, ensuring customer satisfaction and loyalty.
• Brand Ambassador:
  As the local face of Optimum, you will embody the brand. Demonstrate professionalism, integrity, and enthusiasm in all customer interactions. Represent our company values and create a lasting impression that reflects positively on our brand.
• Team Builder:
  Work closely with your colleagues to ensure an exceptional customer experience. Share knowledge, assist with complex inquiries, and provide backup support when needed. Foster a supportive and collaborative team environment that contributes to overall customer satisfaction.

• High school diploma or equivalent is necessary.
• A minimum of one year of retail selling experience.
• Effective communication, negotiation, and problem‑solving skills.
• Self‑motivator with a knack for working independently.
• Proficient computer and technical skills, that help support the best customer solutions.
• For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview.
• Physical Abilities:
  Standing for prolonged periods is part of this role; potential for lifting up to 25 pounds.
• Ability to work full time and weekends as necessary.
• Bi‑lingual (Spanish) preferred.

At Optimum, we’re fueled by four core pillars:
Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem‑solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it’s our daily commitment to fostering an environment of collaboration, innovation, and positivity.

Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top‑quality products and services. These pillars shape our culture and define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today and join our winning team, so together we’ll shape the future of connectivity.

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