Customer Service Associate

Overview

Customer Service Associate I role at Family Dollar
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We are seeking a Customer Service Associate to deliver a great shopping experience for every customer. Duties include, but are not limited to the following:

• Assist customers with questions and recommendations
• Manage sales transactions at the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and assist with unloading trucks; stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment with professional and friendly interactions with customers, associates, and leaders
• Maintain cleanliness throughout the store, including restrooms, floors, trash, and neat presentation
• Other duties as assigned

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred
• Ability to follow instructions and interpret operational documents
• Must be able to lift 30–50 lbs and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills

• Employee Assistance Program
• Retirement plans
• Educational assistance
• Medical, pharmacy, dental, and vision insurance options

We are an equal opportunity employer committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, without regard to protected status. Employment is at-will.