Team Lead – In-House Rental + Valet – East Village, Deer Valley

Seasonal (Seasonal)

Location:

Grand Hyatt, Deer Valley East Village, Park City, Utah

Terms:

Winter 2026-27, Seasonal full-time roles available. Pay: $21.50/hour base wage, plus tips

Ski Butlers was founded in 2004 to take the hassle out of getting on the mountain and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental and valet operations, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values. Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on.

As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make.

As an In-House Team Lead, you will serve as the shift manager for our on-site ski rental and valet operation within the Grand Hyatt Deer Valley. You will lead the front‑line team, set clear priorities and expectations, assign team members to stations based on guest demand, maintain equipment readiness and safety standards, and step in wherever needed to deliver a seamless guest experience.

Because Ski Butlers operates within partner hotels, you will also work closely with hotel staff, respond to guest escalations, support service recovery, and ensure smooth communication and handoffs between shifts. No two shifts are the same, so success in this role requires adaptability, sound judgment, clear communication, consistent accountability, and the ability to remain calm under pressure while leading by example.

• Open and close the ski rental and valet operation each day, ensuring all guest-facing areas and back of house work spaces are organized, cleaned, and ready for service.
• Lead pre- and post‑shift team meetings, clearly communicating priorities, individual assignments, and expected outcomes.
• Serve as the shift manager and coordinate the flow of rental fittings, ski valet services, equipment staging and retrieval, guest boot assistance, swaps, and returns.
• Assign and reposition team members based on real‑time guest demand, hotel activity, and operational priorities while supporting efficient labor usage.
• Work closely with hotel departments—including concierge, bell, front drive, and transportation—to coordinate guest requests and provide a seamless experience.
• Respond promptly to guest requests received in person or through phone calls, text messages, emails, radios, and hotel team members.
• Resolve guest concerns and service issues, escalating situations to the appropriate manager when additional authority or support is required.
• Ensure Ski Butlers and hotel standards are maintained throughout the shift, including uniforms and appearance, equipment condition, shop and valet cleanliness, organization, and professional conduct.
• Complete thorough shift handoffs documenting unresolved guest concerns, missing or damaged equipment, upcoming requests, staffing needs, and other relevant operational information.

• Assist guests with ski and snowboard rentals, including selecting, fitting,…