Home Services Rental Coordinator

Promontory Club is seeking qualified candidates for the position of Home Services Rental Coordinator (Full-Time).The Home Services Rental Coordinator is responsible for overseeing the daily operations and administration of Promontory Club's rental program while providing operational support to the Home Services Department. Reporting to the Home Services Director, this position serves as a primary liaison between participating homeowners, rental guests, and external vendors.

The role ensures rental properties meet established Club standards, reservations and guest services are coordinated efficiently, financial records are maintained accurately, and all rental activities comply with current Club policies and procedures.

The Rental Coordinator maintains proactive communication with homeowners and guests, promptly addresses service requests and operational concerns, and keeps the Home Services Director informed of ongoing issues, actions taken, and their resolution, escalating matters when appropriate. This position plays an important role in delivering consistent, high-quality experience while supporting the continued success of the Rental program and Home Services Department.

Essential Duties and Responsibilities:

Manage and monitor work orders submitted by Home Services Representatives, coordinate timely completion with appropriate personnel, and provide updates on outstanding items to the Home Services Director.

Serve as a primary contact for Home Services clients via phone, email, and in-person interactions.

Manage rental inquiries, reservations, and bookings while ensuring accurate scheduling, timely communication, and compliance with established rental policies and procedures.

Coordinate schedules with external vendors to ensure timely completion of work within the Home Services program.

Coordinate and communicate housekeeping needs for rental units and private homes.

Process Home Services invoices and coordinate rental program billing for guests.

Maintain organized project files and accurate records for future reference using standard office systems and equipment.

Conduct and document regular inspections of rental properties to ensure cleanliness, maintenance, safety, and presentation standards are consistently maintained. Coordinate corrective action with appropriate departments and vendors.

Prepare accurate monthly rental reports, reconcile rental activity and associated charges, and coordinate with Accounting to ensure timely and accurate financial reporting.

Provide administrative and field support to Home Services Technicians and Housekeepers, as needed.

Adhere to all company safety and security policies and procedures; report accidents, injuries, and unsafe work practices; and complete required safety trainings and certifications.

Perform other duties as assigned to support a positive and satisfactory member and guest experience.

Coordinate timely responses to urgent rental property issues, including after-hours emergencies, by communicating with homeowners, guests, vendors, and appropriate Club personnel in accordance with established procedures.

Collaborate with Marketing to maintain accurate rental property information, promote available properties, and support initiatives that increase rental program participation and occupancy.

Maintain up-to-date knowledge of club and membership usage policies and rules.

Conduct semiannual training and policy review meetings with the Sales team to ensure a thorough understanding of current Home Services rules, regulations, policies, and operational procedures. Communicate policy updates and address questions to promote consistency, accuracy, and alignment in information shared with prospective and existing members.

Education and

Certifications:

High…