Customer Service Specialist

About Powered By MRP

Powered by MRP is building the first end‑to‑end marketplace providing the world’s largest selection of new and pre‑owned medical equipment, pharma, supplies, and managed services from the Med Tech industry’s top companies. Our cutting‑edge technology‑driven marketplace helps medical providers streamline operations, generate new revenue, and lower equipment and supply costs.

MRP is at an exciting inflection point, having just completed a Series A round of funding. As we set course to scale our business and grow our teams – now is the time to join! We are looking for a skilled Service Administrative Specialist to join our team and contribute to the growth and efficiency of our operations and customer experience.

At MRP you’ll work where the start‑up feel meets the security of a dominating market position. Our culture values grit, teamwork, curiosity, trust, and recognition.

Join our team as a Customer Service Specialist where you’ll play a pivotal role in managing incoming device service requests, fostering strong customer relationships, onboarding customers, handling billing, and coordinating with field service engineers. Your organizational prowess and attention to detail will be key in enhancing service turn‑around time, optimizing customer and engineer communication, and streamlining computer applications within the Service Department.

Reporting to Service Management and interfacing with the CEO, you’ll thrive in our fast‑paced environment, contributing significantly to the growth and efficiency of our operations.

• Work closely with the service team in interacting with customers who need service
• Schedule and manage Field Service support
• Manage relationships with customers and Field Service technicians
• Communicate with national and international customers via email, phone, and text
• Process paperwork (Invoices, files, purchase orders, etc.)
• Support billing processes
• Grow and contribute to the quick evolution of the company

• Excellent communication skills, both written and verbal
• Excellent team player and within‑company communication skills
• Must work efficiently and manage time effectively in a fast‑paced environment
• Be ready to learn and not afraid to ask questions
• Ability to take written and verbal instruction in a professional and courteous manner
• Ability to prioritize multiple responsibilities and complete them in a timely manner
• Must have a great attitude, work well in a team, and positively contribute to the company culture
• Must be savvy with computers, tablets, smartphones, and technology
• Bachelor’s degree preferred
• 1‑2 years of customer service experience required

• You love to delight customers and can’t rest without ensuring all steps of the process have been completed
• You have a strong background in customer service
• You can present yourself professionally in all situations as a solution‑oriented and thoughtful ambassador of MRP
• You consistently challenge any assumptions that come to your mind; you seek to gain clarification and fully understand before responding
• You routinely demonstrate a strong desire to get things done, and get things done right
  
  You have a desire to routinely deliver self‑driven results that move the company and our customers forward again and again
• You leverage research, questions, and data to develop an intimate understanding in complex scenarios
• You consistently identify opportunities in every problem, challenge, or situation
• You are heavily process‑driven, and know the importance of ensuring buy‑in and adoption when rolling out new training
• You have ease in working across all levels of an organization
• You are masterful in developing relationships and communicating with people
• You will contribute to the positive and fun team environment at MRP

• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Healthcare FSA & Dependent Care FSA
• Paid time off & paid holidays
• Professional growth and development opportunities

• Entry level

• Full‑time

• Other

• Medical Equipment Manufacturing