Resort Operations Director

About the Resort

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world‑class skiing and year‑round mountain adventure, it offers a dynamic and rewarding work atmosphere, welcoming guests from around the globe. Joining Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, offers a career growth opportunity across its 60+ resorts.

Resort Operations Director

• Lead and oversee all resort operations, ensuring efficient, guest‑focused service delivery
• Foster a positive, collaborative culture with strong employee and leadership engagement
• Partner with department heads to ensure proper onboarding, training, and development of all team members
• Maintain high standards for the physical appearance and condition of the property
• Monitor and actively support customer service initiatives to enhance guest satisfaction and loyalty
• Manage demand forecasting, inventory, and operational planning to drive revenue
• Apply strong knowledge of group and transient sales processes, forecasting, and hotel performance metrics
• Play a key role in strategic planning, budgeting, and marketing initiatives
• Review monthly and annual financial results, identify trends, and develop action plans
• Actively resolve guest concerns, ensuring timely follow‑up and service recovery
• Serve as Manager on Duty and lead all on‑property emergency situations as needed
• Collaborate with Concierge and VIP Services to support owner satisfaction and sales initiatives
• Represent Westgate Resorts with professionalism in appearance, conduct, and leadership presence
• Promote and reinforce Westgate and CFI philosophies across the resort

• Provide leadership and direction to Operations Department Heads
• Interview, hire, coach, and develop leaders and team members
• Set performance expectations, conduct evaluations, and address performance concerns
• Foster a positive, productive, and compliant work environment aligned with company policies and applicable laws

Required Qualifications

• Bachelor’s degree from an accredited four‑year college or university
• Minimum of 1–2 years of experience as a hospitality department head or equivalent leadership role
• Strong operational knowledge of front desk, housekeeping, engineering, ownership, and retail operations
• Proven ability to lead teams, manage multiple priorities, and perform under pressure
• Excellent communication, leadership, and problem‑solving skills
• Ability to travel 10% or less, based on business needs
• Flexibility to work varied schedules, including weekends and holidays as required
• Ability to lead in high‑pressure or emergency situations

Preferred Qualifications

• Resort or vacation ownership experience
• Experience overseeing large, multi‑department hospitality operations
• Strong financial acumen, including budgeting and forecasting

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401(k) with generous company match
• Daily Pay benefit
• Family benefits including pregnancy, parental leave and adoption assistance
• Wellness programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for team members (hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
• Highly discounted Epic Locals Ski Pass (while supplies last)
• Free ski, snowboard and mountain bike equipment rentals
• Free garage parking
• $2.00 in meals in team member breakroom

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email W with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.