Communications Operator; Seasonal - Waldorf Astoria Park

Job Description - Communications Operator (Seasonal) - Waldorf Astoria Park City

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Waldorf Astoria Park City
2100 Frostwood Blvd
Park City 84098

Seasonal Communications Operator to join the Guest Services Team in Park City! This is an onsite position.

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award‑winning Forbes 4‑Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a three‑meal restaurant, seasonal pool restaurant, and in‑room dining.

• Classification: Full‑Time Seasonal

Shift: Various – must have a flexible schedule to work a range of shifts between the hours of 7:00 am–11:00 pm, including weekends and holidays.

The ideal candidate will have the following:

• Passion and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Strong communication skills, both written and verbal

If you are a customer‑service driven individual with a passion for the hospitality industry, this is the perfect position for you!

• Work in an environment where creativity and authenticity is highly appreciated
• Complimentary meals on duty

Worldwide travel perks – up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts.

• The world is yours – Your next role could be as a concierge or within a different department like Front Office, Accounts or Human Resources in over 100 different countries.

As a Communications Operator, you are responsible for delivering an excellent Guest and Team Member experience in accordance with the True Waldorf Service Standards. Specifically:

• Respond to guest inquiries and requests, and resolve issues via telephone in a timely, friendly and efficient manner.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Make room reservations while gathering key information about our guests.
• Complete reservations quality checks to ensure a seamless process for our guests during check‑in and check‑out.
• Monthly incentives in place for upselling rooms through our FPG program.

We look for demonstration of Hilton Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton offers business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all.

Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through Daily Pay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best‑in‑Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education – Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)