Front Office Supervisor - Waldorf Astoria Park

Job Description

Front Office Supervisor – Waldorf Astoria Park City (HOT0C8PJ
)

Work Locations:
Waldorf Astoria Park City, 2100 Frostwood Blvd, Park City, 84098

The Waldorf Astoria Park City is a Forbes 4‑Star boutique property with 150 rooms, 4,000 square feet of banquet space, and three food and beverage outlets, including a 3‑meal restaurant, seasonal pool restaurant, and in‑room dining. The hotel is looking for a Front Office Supervisor to join the team in Park City.

The ideal candidate will have hospitality front‑desk experience and preferably at least one year of supervisory experience.

• Assign work and supervise team member performance in all Front Office procedures including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

• Hospitality – Passion for delivering exceptional guest experiences.
• Integrity – Do the right thing all the time.
• Leadership – Lead in industry and community.
• Teamwork – Team player in everything.
• Ownership – Own actions and decisions.
• Now – Operate with a sense of urgency and discipline.
• Quality, productivity, and customer focus.

• Access to pay when needed through Daily Pay.
• Medical insurance coverage for employee and family.
• Mental health resources including Employee Assistance Program.
• Best‑in‑class paid time off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt‑free education through partnership with Guild Education.
• 401(k) plan and company match.
• Hilton Shares ESOP – purchase shares at a 15% discount.
• Career growth and development.
• Team member resource groups.
• Recognition and rewards programs.

Full‑time.

Brand:
Waldorf Astoria Hotels & Resorts.

Job Category:
Guest Services, Operations, and Front Office.