IT Support Specialist

Overview

Information Technology Support Specialist (FT) at Montage International.

The role ensures proper computer operation so that end users can accomplish business tasks. It includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve diagnostic tools, tracking tools, and in‑person, hands‑on help at the desktop level.

• Field incoming help requests from end users via telephone and e‑mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue.
• Record, track, and document the help desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Test fixes to ensure the problem has been adequately resolved.
• Perform post‑resolution follow‑ups to help requests.
• Support guest calls for Internet connections and any IT related request.
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet and other available resources to aid in problem resolution.
• Install anti‑virus software.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Mobile device troubleshooting and support.

• Bachelor’s Degree in Computer Science or related degree preferred.
• 1 year of previous hotel technology experience preferred.
• Familiarity with VMware virtualization; VDI experience preferred.
• Licenses/Certifications:
  
  CHTP, A+, MCP, MCSE/MCSA, Network+ or related certifications preferred.

Must be able to exert a well‑paced ability to maneuver around the hotel. Must be able to lift up to 15–40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.

Salt Lake City, UT

Entry level

Full‑time

Information Technology

Hospitality

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.