Transit Service Quality And Compliance Manager

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SALARY RANGE: $92,941.88 - $ (USD

JOB SUMMARY:

Ensures transit system functioning including employee productivity, quality and service through planning, evaluating and organizing all activities associated with staff performance, safety, training, development, and system operations. Ensures transit system efficiency, on-time reliability, safety and customer service. Develops and/or approves recommendations to change systems, policies, and procedures to accomplish organizational and business unit goals. Works with other city departments to plan for and serve special events and seasonal surges in transit ridership.

Embodies and maintains positive productive employee relations at all levels. Provides leadership and direction to operations team.

TYPICAL DUTIES:

Develops, organizes, and serves as the leader for the necessary compliance programs with FTA, UDOT, and local authorities. This would include drug and alcohol, triennial review, safety programming, and NTD reporting as examples.

Supervises development of department employees directly or through subordinates; makes significant recommendations concerning hiring, firing, training, advancement, promotion, and status changes of departmental employees; assigns and monitors work; evaluates performance and disciplines employees as necessary.

Reviews and ensures follow-through on customer complaints, this may include public relations work with the riding public.

Assists in developing and implementing short and long term goals of the Transportation department.

In cooperation with the Transit Manager, designs or modifies programs and departments standard operating procedures to increase productivity and quality of the system. Updates and communicates policies to staff.

Leads a team of Transit Operations Supervisors, ensuring leadership and coverage across shift. Monitors leadership culture and trains and engages with managers as needed to ensure its continuance. Communicates with all staff the organizational goals, plans, and priorities. Solicits feedback from staff, human resources, and other Park City departments, as needed. Assists in the development of staff into a multi-functional team.

Organizes work assignments, teams and projects. Ensures effective use of personnel in accomplishing transit goals.

Plans, evaluates, organizes, and integrates all activities associated with staff performance and performance appraisals. Develops annual staff performance goals and monitor’s progress.

Performs duties assigned as part of the City’s emergency management plan. Responds in emergency situations. Obtains and maintains National Incident Management System Certification and learnings.

The employer retains the right to change or assign other duties to this position.

Bachelor’s degree from an accredited program in a related field or equivalent or an equivalent combination of relevant education and/or experience.

3 years of increasingly responsible experience in the transit industry.

3 years of experience in a supervisory role.

Knowledge of the State and Federal laws and Regulations governing the transportation of passengers.

Knowledge of interlocal agreements with cities, counties and transit districts. Knowledge of grant agreements with UDOT and FTA.

Ability to obtain City National Incident Management System Certification

Park City Transit operations experience

Commercial Driver’s License driving experience

Work is performed primarily in an office setting

The employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and toxic or caustic chemicals.

Employee must be able to work outside or in maintenance shop areas for up to two hours at a time.

Occasional non-traditional working hours which may include rotating, on-call, evenings, weekends and holidays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required by personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.