Director of Marketing and Communication

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When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Hyatt Centric Sapporo is preparing to make its debut in one of Japan’s most dynamic cities—where nature, culture, and creativity converge. Located just steps from Sapporo Station, our hotel will be the perfect launchpad for curious travelers eager to explore Hokkaido’s vibrant urban energy and breathtaking landscapes.

As Director of Marketing and Communication, you will lead the hotel’s brand positioning and storytelling strategy. From bold campaigns to media relations and local partnerships, you’ll shape the hotel’s identity and connect with guests through authentic and engaging experiences.

Rooted in Hyatt’s Purpose —“ We care for people so they can be their best”—you’ll inspire a creative team and bring the Hyatt Centric brand to life in Sapporo.

• Lead marketing and communication strategy for pre-opening and ongoing operations
• Develop brand campaigns, media plans, and storytelling content
• Manage PR, social media, and influencer partnerships
• Collaborate with Sales, F&B, and Operations teams
• Monitor brand performance and guest engagement metrics
• Recruit, train, and develop the Marketing team
• Promote a culture of creativity, care, and innovation

Degree in Marketing, Communications, or related field

Minimum 2 years’ experience in marketing leadership role in a lifestyle or luxury hotel

Pre-opening experience is highly preferred

Strong creative, strategic, and communication skills

Regional Office - EAME | Multiple Locations