Xfinity Retail Sales Consultant

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

$22.74+ Hourly ($15.05/hr Base Rate + $1333/month Targeted Commission). $1000 sign on bonus. Uncapped Commission, 4‑Day Work Week, Day One Benefits, Courtesy TV & Internet.

• Working directly with customers in a retail location, evaluating the customer’s potential product needs and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Solving customer issues, answering questions, assisting with accounts, upgrading services, and processing requests.
• Providing expert‑level understanding of customers and Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment and connecting our products and services to customers’ everyday lifestyles.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

• High School Diploma or equivalent.
• Generally requires 2‑5 years related experience; preferred consumer electronics/wireless retail sales experience.
• Ability to work a flexible schedule which includes evenings, weekends, holidays, variable schedule(s), and overtime as needed. Ability to work in alternate stores outside of the home base store.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to stand and move about the store constantly.

• Day‑One benefits – Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement up to $8,000, Paid Time Off, 401(k) Savings Plan with up to 6% dollar‑to‑dollar matching.
• …and much more.

Customer‑Focused;
Workplace Organization;
Persuasion;
Technical Knowledge;
Teamwork;
Self‑Motivation;
Resilience;
Critical Thinking;
Problem Solving;
Communication;
Professional Integrity.

Base Pay: $15.05;
Targeted Commission available;
Total Target Compensation: $22.74 USD.

High School Diploma / GED.

Comcast is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law. We provide reasonable accommodation for individuals with disabilities.