Retail Store Manager

Join to apply for the Retail Store Manager role at Backcountry

At Backcountry, our mission is to connect FTC.ẩy{: provisions; our five online entendido inclusive engine (Backcountry, Level Nine Sports, Competitive Cyclist, Moto Sport, and Steepand Cheap)…

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

We are seeking a highly motivated and experienced Store Manager to lead our retail team of Gearheads to connect customers to their pursuits outside and support their gear‑related needs. As the Store Manager, you will be responsible for overseeing the day-to-day operations of our physical store, ensuring the highest level of customer service, sales productivity, merchandising

Travel etc., inventory integrity and store profitability. You will also be responsible for extending Backcountry’s culture, core values and operating principles into your workplace, maintaining a positive and enthusiastic work environment.

This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.

This position will report into the Head of Retail.

• Manage all aspects of store волосы operations: sales, customer service, inventory, scheduling and payroll, events, partnerships, and visual merchandising
• Monitor store performance metrics, develop action plans and execute to deliver Budget goals across selling and profitability
• Recruit and train a staff of Gearhead product experts, capable of speaking to technical goods and supporting our customers' outdoor activities and needs
• Maintain elevated standards of customer experience and selling productivity; fitting rooms, footwear, technical hardgoods, and general zoning
• Build loyalty and satisfaction with customers through positive interactions, relationship building activities, and prompt resolution of any issue
• Identify local jugador marketing opportunities to further engagement in the community
• Manage inventory levels, maintain healthy shrink %, promote placement to key items, and identify gaps in product mix and collaborate to achieve a productive assortment strategy
• Maintain a positive and enthusiastic work environment, promoting teamwork, collaboration, and open communication
• Develop and maintain strong relationships with vendors, carriers, landlords, and other key stakeholders
• Collaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiences

• 5+ years of experience in retail leadership, preferably in an outdoor retail or e-commerce company
• Proven track record of achieving sales targets and maximizing profitability
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and time-management skills
• Ability to prioritize tasks, remain flexible and adapt quickly
• Proficient in Microsoft Office, point‑of‑sale (POS) systems and Scheduling tools
• Passion for the outdoors and outdoor products

Medical insurance

Vision insurance

401(k)

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Washington state applicants only:
If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].

It is unlawful in Massachusetts to require or administer a lie‑detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Retail