Licensed Branch Customer Service and Sales Rep - Parker

Position: Licensed Branch Customer Service and Sales Rep - Parker, CO

Licensed Branch Customer Service and Sales Rep - Parker, CO

parental leave, paid time off, paid holidays, tuition assistance, 401(k)

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description:

• Established brand that has been around for over 100 years. Our members know and trust us!
• Branch Offices house travel, membership, insurance sales and support employees
• You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path:

• Other Branch positions – Field Insurance Sales Agent, Travel Agent or
• Other Departments such as:
• Call Centers (ERS, Sales and Service, etc.)
• Automotive Services
• Claims
• Underwriting and more

A DAY IN THE LIFE of a Licensed Customer Service Representative

The Auto Club Group is seeking Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

• Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products
• Generates leads, updates members on travel and insurance specials, and provides travel information
• Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer
• Responds to customer inquiries and refers to agent when appropriate
• Provides a high level of administrative support to Travel and Insurance Agents during peak periods
• Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel
• Conducts outbound promotional calls for insurance and /or travel products
• Participates in a team environment to promote customer satisfaction and consistent service following the customer service model
• Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary
• Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities
• Other duties as assigned

HOW WE REWARD OUR EMPLOYEES

• Our Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $23.00 with additional incentives and an annual bonus potential based on performance.

ACG offers excellent and comprehensive benefits packages:

• Medical, dental, and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications

• Active State Property & Casualty License or ability to attain within 90 days of start date

Education

• High School Diploma or equivalent

Work Experience

• Providing a high level of customer-focused service
• Servicing insurance policies and processing applications, renewals and amendments, and taking payments
• Responding to billing and coverage questions
• Promoting sale of insurance products and/or travel and membership products
• Outbound promotional calls for insurance and/or travel
• Computer software applications (Word, Excel, etc.) and Web-based operations

Successful candidates will possess

• Insurance and travel terminology
• General insurance and/or travel regulations
• Underwriting procedures
• Sales regulatory and compliance guidelines
• Travel systems (e.g., Focal Point, Viewpoint, ITT, AXIS, etc.) and/or insurance systems…