Veterinary Customer Service Representative- Night Shift, AESC

Client Service Representative - Night Shift

Welcome to Animal Emergency & Specialty Center (AESC), a 24/7 Emergency & Specialty Veterinary Hospital located in North Parker. We are seeking qualified Client Service Representatives (CSR) to join our growing team. As a CSR, you will serve as the essential connection between clients, their pets, and the rest of the hospital team. From managing the front desk to coordinating vital communications, you’ll play a critical role in ensuring an exceptional experience for clients and their pets.

The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts and schedules available.

• $18 - $24 depending on experience
• $2.50 per hour shift differential for hours worked between 6pm-6am

• Full Time
  • 1:30pm - 12:00am
  • Weekends required
  • Exact days TBD

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high‑stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to elevate urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

• Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
• Scan documents into patient charts and maintain accurate records.
• Send reminders for appointments via email, phone calls, or texts.
• Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
• Oversee memorial and cremation products for clients.
• Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
• Take on other duties as assigned to support hospital operations.

• At least 1 year of in‑person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.

• 1 year of experience in the veterinary or human medical field.
• Familiarity with payment collection processes.
• Experience managing multi‑line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Knowledge of Ezy Vet or similar medical record systems.

• Health, Dental, and Vision Insurance to keep you and your family covered.
• 401(k) with Matching to help you plan for your future.
• Employee Assistance Program (EAP)for additional personal and professional support.
• Uniform Allowance to ensure you’re always prepared.
• Shift Differential Pay
  for added compensation.
• Generous paid time off, including
  • Sick Days
  • Vacation Days
  • Bereavement Leave
• Holiday Premium
  pay for working during special times of the year.
• Referral Program
  to reward you for helping us grow our team.

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast‑paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities—we’re passionate about teaching!
• Enjoy a competitive salary and benefits package.

• Submit your application online. Reviews will begin immediately.
• We can’t wait to welcome you to the AESC family!

Discover more about our clinic and the incredible work we do by visiting our website at

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.