Licensed Branch Customer Service and Sales Rep - Parker

Position: Licensed Branch Customer Service and Sales Rep - Parker, CO

Licensed Branch Customer Service and Sales Rep – Parker, CO

Be among the first 25 applicants—It’s a great time to join AAA The Auto Club Group!

Job Type: Full time
Exempt/Non Exempt: Hourly

Sign On Bonus: $2500 for new hires – New to ACG, not applied in last 180 days. 1-year payback clause if employment terminated prior to 12 months.

Why Choose a Career with AAA The Auto Club Group (ACG)

• Established brand trusted for over 100 years.
• Branch offices cover travel, membership, insurance sales and support.
• Drive new business with competitive products and retain 14+ million members.

Excellent Opportunities to Build a Career Path

The Licensed Customer Service Representative can be the start of a long-term career with ACG. Position could lead to rewarding career and opportunities to grow and pursue other ACG roles such as…

• Other Branch positions – Field Insurance Sales Agent, Travel Agent
• Other Departments – Call Centers (ERS, Sales and Service), Automotive Services, Claims, Underwriting, and more.

A DAY IN THE LIFE of a Licensed Customer Service Representative

• Provide a high level of support services to members related to sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Provide cashiering services to members including taking insurance payments, travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, balancing cash drawer.
• Respond to customer inquiries and refer to agent when appropriate.
• Provide high level of administrative support to Travel and Insurance Agents during peak periods.
• Assist management in basic training of less senior personnel.
• Conduct outbound promotional calls for insurance and/or travel products.
• Participate in team environment to promote customer satisfaction following the customer service model.
• Receive and resolve member/customer complaints and seek assistance from management for complaint resolution as necessary.
• Participate in office events developed to generate revenue, improve member awareness of products, and support local community activities.
• Other duties as assigned.

How We Reward Our Employees

Competitive hourly wage $23.00 with additional incentives and an annual bonus based on performance.

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more.

We Are Looking For Candidates Who

Required Qualifications

• Active State Property & Casualty License or ability to attain within 90 days of start date.

Education

• High School Diploma or equivalent.

Work Experience

• Providing a high level of customer-focused service
• Servicing insurance policies and processing applications, renewals and amendments, and taking payments
• Responding to billing and coverage questions
• Promoting sale of insurance products and/or travel and membership products
• Outbound promotional calls for insurance and/or travel
• Computer software applications (Word, Excel, etc.) and Web based operations.

Successful candidates will possess

• Insurance and travel terminology
• General insurance and/or travel regulations
• Underwriting procedures
• Sales regulatory and compliance guidelines
• Travel Systems and/or Insurance Systems
• Communicate effectively (verbal and written) with others in a work environment
• Perform mathematical calculations to accurately perform monetary transactions
• Work effectively in a Team environment
• Exceed member expectations … (professional demeanor)
• Work irregular hours including holidays and weekends
• Work under pressure in a high volume, fast paced customer service environment.

Work Environment

This is an in-office position. Employees service ACG members in-person and are based on site in an ACG branch facility.

About ACG

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 US territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. …

Equal Opportunity Statement

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Background Check

Every applicant offered employment must consent to a background and drug screen based on requirements of the position.

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