Veterinary Customer Service Representative- AM Shifts, AESC

Overview

Client Service Representative at Animal Emergency & Specialty Center (AESC) is a front-line role supporting clients, their pets, and the hospital team. The CSR ensures an exceptional client experience by handling front desk responsibilities and coordinating communications. The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts available.

• $18 - $24 per hour, depending on experience

• Full Time (AM Shifts)
• Days/Hours TBD upon hospital need

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to escalate urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

• Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
• Scan documents into patient charts and maintain accurate records.
• Send reminders for appointments via email, phone calls, or texts.
• Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
• Oversee memorial and cremation products for clients.
• Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
• Take on other duties as assigned to support hospital operations.

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.

• 1 year of experience in the veterinary or human medical field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Knowledge of Ezy Vet or similar medical record systems.

• Health, Dental, and Vision Insurance.
• 401(k) with Matching.
• Employee Assistance Program (EAP).
• Uniform Allowance.
• Shift Differential Pay.
• Generous paid time off, including Sick Days, Vacation Days, and Bereavement Leave.
• Holiday Premium Pay for working during holidays.
• Referral Program.

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities.
• Enjoy a competitive salary and benefits package.

• Submit your application online. The initial deadline is Friday, February 21st, but reviews will begin immediately, and the deadline may be extended if needed.
• We can’t wait to welcome you to the AESC family!

Discover more about our clinic and the work we do by visiting our website at

Ethos Veterinary Health is an Equal Opportunity Employer. All employment is decided based on qualifications, merit, and business need.