System

• This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530.

• 1

• $18.38 per hour plus $4.54 health and welfare.

• Monday to Friday.

The System Support I position is responsible for assisting with technical support of desktop computers, applications, related technology, daily system maintenance, installation and testing of new equipment and software and timely resolution of user issues.

• Communication and support for end users.
• Follow standard processes and procedures.
• Identify and elevate priority issues per specifications.
• PC support and maintenance.
• Track issues through the change‑management process.

• High School Diploma or GED required.
• Some business‑related college courses are preferred.

• Minimum of one year experience in a business environment; collection or help‑desk experience preferred.
• Ability to prioritize rapidly changing assignments.
• Experience working in an automated systems environment (or similar call center).
• Experience with various PC programs including MS Excel, PowerPoint, Word, and Outlook.
• Understanding of the collection industry and techniques employed by a high‑performance, fast‑paced production environment helpful.
• Experience working in an automated collection or call center environment preferred.

• Hardware and software issue resolution.
• Database software, internet software and word‑processing software.
• Effective oral and written communication skills.
• Establish a good working relationship with team members and internal contacts to maintain and improve service levels.
• Ability to handle and resolve recurring problems.
• Professional attitude, enthusiastic, and reliable.
• Successfully pass pre‑employment (post‑offer) background check.

Ability to read, write and speak fluent English. Ability to establish effective professional relationships with all internal and external business partners. Excellent presentation and facilitation skills. Ability to adjust quickly to changing business needs. Ability to exercise discretion and judgment.

Effective problem‑solving skills.

Experience working with Microsoft Office applications including, but not limited to, Excel, PowerPoint, Project, Word and Access.

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example.

Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non‑U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory – they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there – this includes locking your session, and putting sensitive paperwork away when not physically at your desk.

You are not to share your username or password with anyone. The physical security of our offices is of equal importance, never shadow or let someone shadow your entry into our facility – if this occurs, report this action immediately. You are required to follow all Information Technology policies and procedures in regards to the management of your system accounts and equipment.

If you witness any security violation you should immediately report it to management.

The physical demands…