Club Manager

Club Manager

Reports to:

District Manager

Status:
Full Time/Supervisor/Exempt/Non-Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule, and supervise team members.
• Oversee member service to ensure all team members provide great customer service at all times.
• Participate in front‑desk tasks such as greeting and welcoming members, conducting gym tours, and addressing member service issues and questions.
• Provide support to team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening and closing of the gym.
• Ensure staff are trained on all current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Guarantee the club is open and staffed during all hours of business.
• Enforce company policies and procedures for self and team members.
• Order supplies and track inventory.

• Exceed customer expectations through effective communication and interaction with customers, coworkers, and the public.
• Listen actively, empathize, and solve problems collaboratively.
• Recognize and define problems, analyze relevant information, encourage alternatives, plan resolution, and seek assistance when needed.
• Demonstrate diplomacy, tact, skill, and appropriate language in all interactions.
• Maintain timely and effective communication with staff, supervisors, and departments to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• At least one year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Dental insurance
• Health insurance
• Vision insurance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short‑Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• Health Savings Account (HSA)
• Advancement Opportunities

$55,000.00 per year

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.