Assistant Store Manager

Assistant Store Manager – Natural Grocers by Vitamin Cottage

USD $62,000.00/hr

Applications accepted through 12/31/2025

The Assistant Store Manager is the second person in charge of the store and is responsible for the successful operation and profitability of the store, which includes training, directing, and monitoring all department staff.

• Customers are greeted and serviced per company standards of World Class customer service.
• All company managers are expected to be professional and provide appropriate leadership for the staff.
• Customer complaints are handled appropriately and per company policy.
• The store is inviting and shoppable.
• Products customers want to buy are in‑stock.
• Special orders are handled appropriately and per company policy.
• The assistant store manager ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff, and attending to all departments at least 75% of the time.
• Staff is trained to give exemplary customer service and held accountable.
• Staff is in compliance with applicable state and/or county food safety certifications and registration.
• The assistant store manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:
• Store and department sales and Sales per Labor Hour Ratio
• Average Ticket, Customer Count, Cost of Goods Sold for Produce
• EBITDA
• Product ordering from the correct vendors to ensure the correct discount and maintain margins.
• In‑stock conditions meet company standards.
• Product mix is monitored: regular analysis of departments to keep top sellers and discontinue extremely slow movers; new products are brought in per company policy.
• Perishables are rotated and stocked per company standards.
• Mark‑downs are managed per company standards.
• The assistant store manager assists the store manager in hiring, training, and managing all store personnel per company standards.
• Store personnel are trained, tasks assigned, and accountability is ensured.
• Master and daily schedules are accurate, complete, and posted in a timely manner; tasks are assigned on a daily basis using company task sheets.
• Staff are partnered with department managers to share staff and accomplish tasks as needed on a daily basis.
• Staff is trained and monitored to ensure the store is viewed as a whole, assisting customers in all areas.
• Staff is cross‑trained to accomplish all needed tasks.
• Staff is given adequate product knowledge to meet customers' needs and trained on where to find answers to customer questions using store resources.
• Store manager assists in completing and conducting all staff performance evaluations with input from department managers and assists in granting wage increases when appropriate.
• Staff is interviewed and hired for store needs with input from department managers.
• Performance and/or disciplinary issues are addressed timely and appropriately in assistance of Human Resources.
• Clear and direct communication with store staff is maintained, with monthly staff meetings and posting of company information and announcements.
• Safety guidelines are followed at all times.
• All Ulti‑time edits are made in a timely manner.
• Store manager is assisted in training, coaching, and developing store personnel.
• Encouragement of staff to increase their nutritional and product knowledge.
• Customer questions are answered (and ensured store staff answers) per company standards and policies, including the use of Structure/Function statements and statements of nutritional support.
• Operational responsibilities such as daily schedules, checklists, opening and closing are completed successfully.
• Store paperwork/reports are completed in a timely manner, including Monthly Manager's Report.
• The DSR and Manager's Cash are completed accurately and efficiently.
• All Department Manager calls upon duty are responded to, and coverage for lunches and breaks is assisted.
• Business disruptions such as loiterers, solicitation, emergency weather situations, bathroom misuse are occasionally managed.
• Work schedule includes evenings, weekends, and a 45‑hour week.
• Staff is coached to support decisions made by head office; they listen…