PHARMACY/TECHNICIAN
Listed on 2026-01-01
-
Retail
Customer Service Rep, Retail Associate/ Customer Service
Overview
Provide exceptional customer service to help people live healthier lives by treating customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, and offering the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention with health and wellness services and experiences as allowable by state and federal laws. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities- Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
- Comply with and reinforce food safety, sanitation and safety regulations, guidelines and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
- Understand and perform ordering functions with primary and secondary wholesalers
- Understand and follow guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
- Maintain departmental standards including clean and organized work stations and customer waiting areas
- Count, measure and prepare specified product using company best practices
- Complete billing procedures adequately to assure best value to the customer and the company
- Answer phone and triage calls and answer inquiries as appropriate
- Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
- Follow cashier handling policies and operate the cash register, including electronic fund transactions (Credit/Debit Cards, EBT, Gift Cards) and cash/check transactions
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
- Assist pharmacist in all responsibilities except those requiring a pharmacist s professional judgment
- Understand and adhere to HIPAA regulations and the company s policies regarding same
- Support company health and wellness initiatives
- Put away legend orders, including Central Fill deliveries
- Work cooperatively in a high-paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Act with honesty and integrity regarding customer and business information
- Follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
- High School Diploma or GED
- Must be 18 years old
- Ability to handle highly confidential information
- Meets minimum state requirements to perform the functions related to the position
- Any previous comparable experience
- Any equivalent experience of a pharmacy clerk
- EPRN familiarity
Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we re proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. We work to create amazing experiences for our customers, communities and each other, with food at the heart of it all. Whether you re seeking a part-time position or a new career path, we ve got a fresh opportunity for you. Apply today to become part of our King Soopers family!
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We ll help you thrive, with access to:
- A wide range of healthcare coverage, including medical, dental, vision and prescription coverage
- Flexible scheduling in full- and part-time roles with paid time off (holiday and sick pay based on eligibility and length of service)
- Emotional and financial support with free counseling through our…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).