Certified Medical Assistant

Position: Certified Medical Assistant 2
Job Summary

Provides optimum assistance to the health care provider providing services to the patient. Provide patient registration, discharge, and other related services for the assigned area. Serves as a mentor for level 1 CMA staff members.

Responsibilities

• Provide clerical support to providers, patients, and staff to expedite patient flow, telephone communications and quality patient care. Provide assistance to the health care provider(s) rendering services to the patient, as directed by the provider or Registered Nurse if applicable as outlined in departmental policies and procedures. Duties may include:
Greet and register patients utilizing the appropriate software system Explain payment policy and insurance coverage prior to patient registration, obtain insurance information, & pre-certification, if applicable. Responsible for discharging patients from the facility, documenting & tabulating all charges and payments, & maintain accurate financial data on patients. Schedule patient appointments as required. Legibly and accurately transcribe orders utilizing knowledge of policy and procedures and legal documentation on patient record.

Responsible for billing, collection, refunding, disposition and communications regarding patient accounts. Prepare and maintain accurate records for daily summary logs for charges, payments, balances due, statistical reports, billing claims, daily deposit transactions and equipment loan-outs. Responsible for answering telephone, furnishing information as applicable by policy, and disposition of calls. Retrieve, photocopy, as necessary and file medical records; prepare, review and process records to ensure completeness and accuracy.

Distribute mail and interdepartmental correspondences; operate postage meter, if necessary. Perform vital signs, document medications/drug allergies and triage patients based on subjective data. Collect and prepare specimens for reference lab testing to include venipuncture of adults and children. Perform point of service laboratory testing and Quality Control procedures as required. Perform electroocardiograms and assist with stress testing as required. Administer PO, IM, Sub Q and s as delegated with verification of the "five R's of giving medication" by the provider.

Perform audiograms, pulmonary function testing, drug screen collections and nebulizer treatments as required. Prepare patients, exam rooms and equipment for examinations & procedures Assist provider during patient visit and assist with procedures such as laceration repair, wound dressings, sigmoidoscopies and other minor procedures, as necessary. Gather and document pertinent information in the patient record, as necessary. Communicate information to the patient as directed by the provider and instruct patients in necessary preparation for diagnostic and therapeutic regimens.

Function as a liaison between provider, patient and staff to expedite patient flow, quality patient care, appointment and test scheduling and referrals. Sort diagnostic test results by established parameters.

• Assist in ordering and maintenance of inventory.

• Obtain / maintain / transport equipment, supplies and specimens.

• Orient new staff to role.

• Maintain patient confidentiality.

• Employee must remain professional at all times. This includes but not limited to the following behavioral requirements:
Has communications skills:
Verbal communication is correct at all levels. Non verbals are in agreement with the verbal message. Passes information in a correct and timely manner. Uses appropriate language: no profanity. Is open to new ideas and situations. Shows proof of positive customer service and co-worker relations. Shows proof of tact/patience/courtesy in all contacts. Can adjust work speed for peak periods and slack times.

Is involved in problem solving on a day to day basis. Completes work assignments on time. Seeks help to deal with problems. Works with care providers and co-workers as necessary to provide smooth and efficient delivery of patient care and services. Works the hours/time necessary to meet patients' needs. Answer to own decisions and work. Has been evaluated against…