Program Support Clerk

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

as required, 08:00-16:00

Days Off

As required

Vacancy Type

Casual

Salary Range (Hourly Rate)

$30.55 - $32.39

Paid FTE

n/a

Worked BI-WEEKLY HOURS

n/a

Planned Start Date

Jul. 20 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Administrative Coordinator, the Program Support Clerk provides site administrative and clerical support services including reception to clients entering the service and secretarial support services for the program and clinic staff. Types a variety of correspondence and documents. Maintains client data, enters information into databases or spreadsheets in accordance with standard formats. Performs routine cash handling duties. Answers routine inquiries from staff, physicians, other service providers, clients and members of the general public regarding services, activities, and intake procedures.

Orders and maintains office supplies.

Travel may be a requirement of this position. If applicable, transportation arrangements must meet the operational requirements of the Vancouver Island Health Authority in accordance with the service assignment and the incumbent must be able to operate a motor vehicle.

Grade 12 graduation;
Office Administration certificate including courses in word processing, spreadsheet and database software; certificate in Medical Terminology. A minimum of three (3) years recent related administrative or secretarial experience in a similar environment, or an equivalent combination of education and experience. Valid BC Class V Driver's License.

• Demonstrates a welcoming, empathetic and hopeful attitude with respect to persons.
• Ability to communicate effectively, both verbally and in writing;
• Ability to plan, organize and prioritize work;
• Ability to work independently, and in cooperation with others;
• Ability to deal with addicted and mentally ill clients and their families;
• Ability to establish and maintain rapport with clients;
• Ability to type a minimum of 55 words per minute;
• Ability to utilize Word Processing, spreadsheet and database software;
• Knowledge of general office procedures;
• Ability to analyze and resolve problems;
• Ability to do basic mathematical calculations;
• Ability to operate related equipment, e.g. personal computer, photocopier, facsimile and multi-line telephone;
• Physical ability to carry out the duties of the position.