Support Worker - CASUAL

Job Summary

Position:
Community Support Worker (Classification: Community Support Worker, Grid level: 10). Salary will be adjusted to the collective agreement wage range of $27.53‑$31.57 effective April 2026 with retroactive pay back to April 1, 2026. The position requires union membership and is open to all qualified applicants.

Since 1989, Island Crisis Care Society (ICCS) has operated with a missional heart to support the most vulnerable in our community; to meet individuals in need, where they are, without judgment and to restore hope, dignity, and community connections in meaningful ways. Our mission is to “Provide shelter and care to those in need, reflecting the love of God in loving one another”.

A Support Worker creates a professional and therapeutic environment, providing quality support for vulnerable adults. The role contributes significantly to ICCS’s mission of providing shelter and care.

• Participate in the assessment, goal setting and program planning (Personal Service Plan) for clients, documenting, implementing, and providing input into program evaluation.
• Assist with life‑skills training such as meal preparation, housekeeping, personal care, and personal finance, and implement personal service plans.
• Participate in client‑focused activities in accordance with care plans.
• Help program participants achieve greater independence within the program space or their own supportive housing, teaching daily life, social, and behavior‑management skills; facilitate physical, recreational, educational, social, and vocational activities.
• Provide emotional support and feedback to residents and their families.
• Identify community resources that meet clients’ needs, maintaining liaison with agencies, professionals, and government officials.
• Prepare, cook, and serve meals and snacks, including special dietary needs, following safety and health standards and the menu plan.
• Recognize, analyze and manage potential emergency situations, ensuring safety; report problems to the supervisor.
• Administer first aid and medication as per established policy.
• Assist with case management by identifying problems and reporting difficulties, providing input to counselors, and contributing to evaluation of residents’ progress.
• Maintain reports such as statistics, logbooks, and daily activity records.
• Ensure health and safety standards are upheld.
• Assist with residence maintenance and housekeeping duties (laundry, sweeping, mopping floors, lawn care, inventory, shopping, cleaning equipment and food services) as required.
• Perform other related duties as required.

• Diploma in a related human/social service field.

• One (1) year of recent related experience, or an equivalent combination of education, training, and experience.

• Standard First Aid with CPR‑C
• FOODSAFE Level 1
• Naloxone Administration
• WHMIS 2015
• Non‑Violent Crisis Prevention
• Successful Criminal Record Review for vulnerable people

• Heart
• Compassion
• Integrity

• Conflict management
• Dependability
• Interpersonal skills
• Job knowledge
• Boundary strength

• High level knowledge of substance use disorders, mental health challenges, treatment, recovery, and familiarity with the “Housing First” model and bio‑psycho‑social‑spiritual support.
• Follow and practice protocols and procedures consistently and maintain effective routines.
• Maintain healthy boundaries, practice self‑care, and demonstrate self‑awareness.
• Contribute to the therapeutic culture of ICCS within their role and team.
• Balance role responsibilities and interpersonal dynamics in a fast‑paced, high‑pressure environment.

• Casual dress
• Free training through the Homelessness Services Association of BC
• Employee Assistance Program
• Health and Dental Benefits Package
• Extended Health Benefits Package
• Participation in Municipal Pension Plan

Employees on layoff or recall status may have rights under Article 13.5 of the Collective Agreement regarding recall and internal application priority. The hiring process will be administered in accordance with the Collective Agreement before considering external candidates.