Assistant Operations Manager

Job Description

Assistant Operations Manager
Full-Time
Location:
Parkville, MD
Compensation: $55,000-$65,000
Schedule:
Based upon the needs of the operation
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Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Operations Manager with 1-3 years of experience in transportation. The incumbent will report to the Operations Manager or General Manager. The Asst. Operations Manager will assist the Operations Manager with directing and coordinating all activities of the location to obtain optimum efficiency and economy of operations.

The Asst. Operations Manager will interface with drivers and dispatch personnel daily to coordinate all phases of charter, schedule, and tour departments. In addition, the person in this role also assists in the growth of the business through excellent customer relations and service and ensuring business continuation by growing and developing his/her staff.

What we offer:

• Health, Dental, and Vision Insurance
• Term life insurance (company paid and voluntary)
• 401(k) plan
• Generous Paid time off
• Employee Assistance Program “EAP”
• Free membership for “Tickets At Work” for exclusive employee deals
• Growth Opportunities with one of the largest privately held transportation companies in North America.
• Paid Weekly

Description:

• Directs and coordinates activities of dispatch, scheduling, planning, operations, maintenance and administrative departments to ensure overall effectiveness efficiency and profitability
• Responsible for assisting Sr. Management with yearly budgets, monitoring the budget monthly, compiling monthly variance reports, complete the monthly Operating Stat report, monitor monthly spending and revenue produced.
• Consults with administrative personnel and reviews activity, operating and sales reports to determine changes in programs or operations required
• Promotes organization in industry trade associations
• Monitors performance and prepares appraisals annually for managers reporting directly to this position
• Coordinate with Human Resources to onboard new employees
• Coordinate all aspects of driver training program and reviews all accidents with Manager of Safety
• Will be knowledgeable with environmental compliance issues
• Work closely with operations/dispatchers regarding driver and vehicle matters
• Attend association meetings and public events to increase overall knowledge and civic relationships with public agencies when required
• Address customer concerns that pertain to buses or bus drivers
• Daily scheduling when required, operational forecasting, and planning/analysis for the best utilization of assets to maximize safety, customer service, and efficiency.
• Oversee and direct daily functions of our dispatch office
• Assist with hiring; evaluates the work performance of staff; ensure the timely and efficient completion of all assigned tasks.
• Any other tasks needed and required by Sr. Management and/or direct reports.

Minimum Requirements:

• Ability to read, analyze and interpret financial reports and legal documents
• Ability to effectively present information to top management and/or board of directors
• Must be an organized and detail-oriented individual that can work independently and efficient
• Available on weekends, holidays, days, and nights and work flexible long shifts depending on the operation’s needs
• Exemplary communication and customer service skills
• Ability to calculate figures including interest, commissions, percentages etc.
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Knowledge of DOT Safety rules, Hours of service, Federal and State Regulations for facilities and operators.
• Ability to read, write and speak English fluently
• Travel Requirements when necessary

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Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.